Bryan Mcgrath Email & Phone Number

Tampa, Florida, United States

• Spearheaded the implementation of process enhancements designed to streamline chargebackprocedures. These improvements led to a notable 47% reduction in dispute resolution times,effectively optimizing efficiency and enabling faster issue resolution.• Actively collaborated with cross-functional IT teams to identify and address discrepancies in billingand expenses, leading to substantial cost savings and the optimization of IT budgets, with anemphasis on strategic allocation of resources.

Tampa, Florida, United States

● Developed and maintained help desk processes, workflows, and knowledge base, resulting in a 91% improvement in ticket resolution time and customer satisfaction.● Resolved escalated technical issues, demonstrating expertise in diagnosing and troubleshooting complex problems, and providing hands-on support to end-users when necessary.● Led a cross-functional team in streamlining IT processes and workflows, resulting in a 31% increase in operational efficiency and a 50% reduction in system downtime.