Bryan Michael Email & Phone Number

Kansas City, Missouri Area

Provide support for hardware and software calls for 300 field users.Configure and deploy laptop hardware and software for domestic sales force; maintain a current asset inventory of all field-based laptops.Implemented the utilization of broadband cards among the sales force. Assisted with the negotiation of the Sprint contract. Developed and executed a.

Managed four sites (Overland Park, KS, Fort Dodge, IA, Charles City, IA & Guelph Canada). My employees were responsible for all desktop support at each site as well as all of our remote field sales users.Developed talent and provided strategic guidance to help the team meet/exceed department/company business objectives. Also handled all of the hire/fire.

Provided computer hardware and software support (first-, second- and third-level support) for 200 in-house and 50 field employees. Maintained a current inventory of all computer desktop and laptops.Managed all audio-visual needs for all in-house users.Worked with outside vendors to obtain parts for all hardware repairs; coordinate repairs. Responsible for.

Managed eight employees, as well as all operations of the Hardware Department including hiring, reviews and payroll.Increased staff productivity and sales by 60 percent in the first year.Certified all employees on all HP products to secure warranty dollars from HP.Effectively handled all customer service issues.Developed a training program for all.