Bryan Morrison Email & Phone Number

Wheatridge, Colorado

Greater Denver Area

Responsible for maintaining operations of desktops / laptops, peripheral devices and audio / visual equipment. Perform 1st tier troubleshooting of all MDF / IDF / server related issues and escalate when required. Provide in-person, phone, and remote desktop support for DeVry Colleagues that work on or off campus. Use of Active Directory to perform password resets for faculty, staff and students. Perform hardware and software updates as directed by Management. Use of Service Now ticketing system to track and document all reported incidents.

Greater Los Angeles Area

Supervised classrooms and computer labs in ITS managed spaces, and coordinated shift coverage with full-time staff and student workers. Assigned and reviewed ServiceNow trouble ticket queue, along with in-person follow up with customers. Provided support and training with Wepa Cloud Campus Printing Service along with overseeing and managing the ITS Laptop Loaner Service. Controlled billing process for late or lost equipment, and managed Library Scheduling System for all ITS collaborative study spaces.

Greater Los Angeles Area

Previous two positions at USC were combined to create this new role that supports the operation of the new Learning Environments structure that encompass 168 general-use classrooms, 20 auditoria and 3 ITS Managed Computing Centers. Responsibilities of Multimedia and Computing Centers Team was consolidated and also expanded to include support for renovated classrooms with new technologies including smart boards, student loaner laptops, wireless printing, and collaborative study spaces with Teamspot and Mediascape applications.

Greater Los Angeles Area

Provide assistance, technical support and consulting in the use of multimedia hardware and software to faculty, students and staff. Supervise student workers: recruits, screens, hires,orients and trains. Evaluates performance and provides guidance and feedback. Assist faculty and students in using multimedia and computer-based resources such as lectern desktop workstations, laptop computers, etc. including but not limited to AMX and Extron touch panels and controllers, LCD projectors, matrix switchers, digital and analog video playback equipment, document cameras. Troubleshoot computer and audiovisual devices and systems, including video distribution amplifiers, digital video controllers, and digital video and computer displays, microphone systems that utilize IR and wireless technologies as well as hardwired implementations.

Greater Los Angeles Area

Support the function and purpose of the 24/7 University public computing centers. Supervise and mentor up to 85 student workers and responsible for providing a stable and conductive environment for computer and network access. Provide student employees with training, workplace support and monitoring, conduct interviewing and hiring, evaluate worker performance, and administer online attendance records.Responsible for diagnosing computer problems, alerting appropriate repair groups and place problems into tracking system, interact with technical support, hardware and software staff to provide direct support and assistance on request, and resolve problems whenever possible.

Long Beach, California

Responsible for troubleshooting DSL connectivity and configuration issues for Verizon residential and business customers. Duties also included trouble ticket documentation, dispatch of field technicians, performing central office / local loop tests and coordinating with Verizon Online and independent ISP’s for test assistance or verification of DSL equipment provisioning.

Long Beach, Calfiornia

Provided technical support for user connectivity on the administrative Local Area Network at DeVry Long Beach. Investigated and resolved network software or hardware issues for over 250 users. Assisted Network Administrator and Application Support Specialist in implementation of network upgrades, software installation, and system configurations. Provided support to all levels of faculty and staff as directed by the IT department.

Colorado Springs, Colorado Area

Provided organizational level maintenance and support for the Milstar Satellite Operations Center at Falcon (Schriever) Air Force Base, Colorado. Worked in conjunction with Lockheed Martin and Raytheon contractors in troubleshooting faults, and implementing upgrades to the terminal and mission control elements.

Bachelors Of Science, Telecommunications Management, 3.8

Associate Of Arts, Liberal Arts Degree