Bryan M. Email & Phone Number

Vista, Ca, Us

Santa Ana, California, Us

Del Mar, Ca, Us

Del Mar, Ca, Us

Del Mar, Ca, Us

Provide effective communication and coordination with staff members and appropriatedepartments regarding managed care decisions.Maintain effective relationships with insurance reviewers, managed care and EAP administrators.Experienced in verifying patient benefits in a behavioral health setting.Actively reviewing substance abuse and mental health benefits as well patient financial responsibility with potential patients.

• Developed, monitored and updated individualized care plans for up to 80 clientele at a given time, meeting with each client weekly.• Implemented job acquisition strategies for each client with a success rate of employment of 92% of first month of meeting and developing individual plan for client for exit from therapy program.• Communicated across therapy team and facilities to ensure best available therapy strategy is being implemented for each client.• Utilized coaching and interviewing skills to ensure client engagement and promotion of lifestyle/behavior changes to assist in achieving individualized goals.

Pittsburgh, Pennsylvania, Us

Assisted with any escalations from consultants that require further assistance. Handed any supervisor requests from cardholders and consultants. Detection and resolution of escalated accounts that require further research in order to ensure customer satisfaction. Offered coaching to assure that consultants are following and executing proper PNC policies. Risk management utilizing all information to make the best decisions on a card member’s request in regards to their financial needs. Assisted with leading team meetings, helping formulate Human Sigma strategy to further customer and employee engagement.