- Responsible for ensuring that customer inquiries and issues are resolved quickly and efficiently.- Ensured emails were answered in a timely manner.- Responsible for preventing fraudulent orders from being processed. Including monitoring transactions, identifying fraudulent activity, and blacklisting fraudsters.- Assists with website and inventory management through Shopify.- Assists with inventory upload and management.- Provided IT Support for production facilities, store and office including Hardware, Software and Network set ups.- Installed and configured hardware and software to align with business needs.

- Collaborated with Website Design Team to design first iteration of website, then designed 2nd iteration. - Created product in Shopify, ensured product description and inventory were accurate.- Assist with customer service inquiries and order fulfillment.- Implemented and manage site enhancements, such as new product pages and landing pages, to improve site performance and user experience.- Coordinated with Product Photographer on timelines and priotization of product shots, store receiver on incoming shipments and timeline, and stores on inventory and transfers- Ensure website content and product information is accurate and up-to-date. - Assisted with buying process on occasion.

- Implemented site enhancements, such as new product pages and landing pages to improve site performance and user experience.-Provided IT Support, troubleshooting Hardware, Software and Network connectivity issues, along with ensuring security measures were up to date, On-Site and remotely.- Installed and Configured new and complex hardware and software- Created and managing user accounts in systems including, but not limited to Lightspeed, Office 365, Slack, and Shopify

- Overseeing the entire production process of apparel, from design to final product delivery- Developing and implementing production strategies to maximize efficiency - Monitoring and managing the inventory of raw materials, finished goods, and production supplies- Ensuring quality of finishing product passed quality control- Building and maintaining relationships with suppliers, vendors, and other partners in the production process.