Bryan Olson Email & Phone Number

Minneapolis, Minnesota, United States

Managed and maintained complaint handling program for one of two divisions of the company. This included receiving, reviewing, evaluating, and maintaining complaints per QSR and ISO standards.Identified, prepared, submitted, and maintained electronic Medical Device Reports to the FDA following FDA requirements. Chaired monthly complaint review meeting. Conducted data analysis, prepared complaint handling report and meeting minutes and delivered the information to the necessary individuals within the company. Notified suppliers of complaints per corresponding Technical Agreement/Quality Agreement. Generated and distributed monthly vendor reports to corresponding vendors and coordinated special shipments for complaint investigations.Conducted data analysis and developed and prepared reports for management review and AOD. Generated MDR and complaint data analysis as required by management for risk review or other activities.Supported Product/Project Launches by coordinating and maintaining Quality Plans per QSR and ISO standards. Ensured all complaint handling systems, procedures and records comply with QSR and ISO standards.Participated in monthly Analysis of Data and Safety Management Team meetings.Participated in FDA and ISO audits as required.

Minneapolis, Minnesota, United States

Administrated the company-wide documentation systems. Garnered experience with both Doc Locator and Grand Avenue Software (GAS) systems. Write, edit, and/or proofread company-wide documentation. Aided the staff of the Quality Systems and Regulatory Affairs departments in various projects. Assisted Marketing Department with product labeling changes and administrate the process for such changes.Maintain QS/RA records for both active and archived records such as Quality Agreements, Change Control, Design History Files, Project History Files, and Product and Process Validations, per QSR and ISO standards.

Minneapolis, Minnesota, United States

Provided customer service and technical support to customers who utilize the company’s diagnostic and other proprietary products through a toll-free support line. Supported the sales reps in the field by placing orders for their long-term care facility customers.

Golden Valley, Minnesota, United States

Weekend outlet associate. Engaging with customers with product knowledge and assisting them in sales. Processing sales in an SAP Inventory Management System. Setting up the showroom floor.

Plainview, Minnesota, United States

Operations work such as handling deposits, helping customers balance their accounts, answering general account questions, filling change orders, ordering savings bonds and processing traveler’s checks. Also performed administrative, receptionist, and clerical duties daily. Other duties include balancing and verifying daily reports such as check adjustments from the Federal Reserve, balancing daily cash, balancing numerous general ledger accounts, stop payments, unposted items, vault cash, and other various bank related reports. Also filed all CTR reports that are generated. Data Center operations work such as clearing ACH transactions, corresponding with the Federal Reserve Bank of Minneapolis, corresponding with our correspondent bank, United Bankers Bank, depositing payroll for various commercial accounts, processing transactions for proof verification, processing wire transfers, and updating ATM transactions, downloading, and uploading daily inclearing and outgoing check files, downloading and uploading daily ACH files, and processing returns. ACH Coordinator work included keeping current on all ACH compliance, attending training sessions on various ACH issues, training bank staff on new ACH compliance or compliance changes, and implementing direct deposit for commercial customers.

Monett, Missouri, United States

Installed 4|sight software in banking institutions and trained the users how to use the program.

Plainview, Minnesota, United States

Operations work such as handling deposits, helping customers balance their accounts, answering general account questions, filling change orders, ordering savings bonds and processing traveler’s checks. Also performed administrative, receptionist, and clerical duties daily. Other duties include balancing and verifying daily reports such as check adjustments from the Federal Reserve, balancing daily cash, balancing numerous general ledger accounts, stop payments, unposted items, vault cash, and other various bank related reports. Also filed all CTR reports that are generated. Data Center operations work such as clearing ACH transactions, corresponding with the Federal Reserve Bank of Minneapolis, corresponding with our correspondent bank, United Bankers Bank, depositing payroll for various commercial accounts, processing transactions for proof verification, processing wire transfers, and updating ATM transactions, downloading, and uploading daily inclearing and outgoing check files, downloading and uploading daily ACH files, and processing returns. ACH Coordinator work included keeping current on all ACH compliance, attending training sessions on various ACH issues, training bank staff on new ACH compliance or compliance changes, and implementing direct deposit for commercial customers.