Bryan Pressley Email & Phone Number

Floyd, Va, Us

United States

United States

• Consulted customers on how to execute their data privacy program goals with the best-in-class automated data privacy solution, DataGrail• Partnered with external stakeholders and executives (GCs, CISOs, CIOs) to think strategically through their data privacy goals in an ever-evolving regulatory environment, delivering planned outcomes aligned with their business needs• Led a thought leadership initiative that included impactful industry and regulatory information to enhance the perceived value customers received through their relationships with CSMs• Nurtured expansion and upsell opportunities through proactive outreach and strategic value-based discussions, securing a 40% expansion in an enterprise account in my second month of tenure• Secured renewals proactively, leveraging executive sponsor relationships, value-based ROI discussions, and cadenced meetings (QBRs, EBRs, etc.), often securing renewals months in advance of contract expiration• Advocated for customers by collecting product feedback, leading roadmap discussions, and collaborating with internal product stakeholders on the delivery of enhancements

United States

𝐒𝐞𝐧𝐢𝐨𝐫 𝐂𝐒𝐌• Drafted one of the largest-ever proposals in the history of the company• Nurtured expansion across strategic accounts by building customer relationships and understanding business priorities, leading to massive growth across high-value accounts• Consulted customers on fully implementing SimpleTexting's platform and integrations to achieve their business goals• Proactively ensured customer satisfaction and renewal through value delivery and product adoption• Mitigated all high-value escalations through empathy, root cause analysis, and partnering with customers for mutually beneficial outcomes𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝• Conducted regular performance and coaching calls with CSMs, leading to professional development and goal execution• Trained the team on best practices related to major industry-related changes, preparing them for strategic conversations with customers• Organized and developed processes for individual teammate responsibilities, leading to a drastic increase in overall team productivity• Continually improved customer onboarding and servicing initiatives for midmarket and enterprise customers, leading to a seamless customer experience and decreased time to value• Conducted leadership responsibilities for recruiting, training, and mentoring CSM team members

Created innumerable high-touch processes related to customer onboarding, leading to increased customer satisfaction overall, as well as time-to-value. Partnered with strategic customers to strategize complex plans for the execution of their business goals, making it easy for customers to do business in an otherwise regulation-intensive industry. Oversaw finance division, all SOP development, implementation strategies, and led initiatives for companywide continual improvement. Also created the company handbook, including time off policies, perks, and more, leading to a more employee-centric culture. Created credit risk assessment strategies for high-value customers, logistics, and freight partners. Processed all receivables and payables and created workflows that led to greater efficiency overall.

Principal owner and operator of a small independent insurance agency that had struggled due to the passing of the previous owner. Within months, drastically decreased a high rate of churn and stabilized the book of business with customer-facing initiatives. Segmented the book of business and implemented cross-selling strategies leading to a significant increase in multi-line clients. Also encouraged self-service options for customers which led to a vast improvement in agency efficiency in general.

Floyd, Va

Received and processed inbound and outbound wire transfers, ACH transfers, stock/bond deposits, and account transfers (ACAT) in excess of $1M+ per transaction. Assisted with enforcing compliance regulations across a nationwide team of 50+ financial representatives and worked closely to assist them with onboarding clients. Conducted customer service related client meetings, ensured transaction follow-through, and led migration of clients to automated account solutions.

Assisted with managing agency operations and was responsible for dispersing leads across all agents while managing multiple cross-selling campaigns, retention strategies, and recruiting efforts to drive accelerated growth. Also canvassed neighborhoods, cold-called local markets to increase sales, and hosted sales booths to enable sales across assigned territories.

Christiansburg, Virginia, United States

Reported new and developing technical issues across customer base to engineers, troubleshooted trending concerns across multiple technologies, and utilized a matrix for determining and duplicating solutions. Performed in the top 1% of 500 employees and was #1 on multiple occasions for multiple months spanning customer satisfaction, sales performance, efficiency, and QA – separately recognized as # 1 in sales and invited to multiple award dinners with leadership.