Bryan Pressley Email & Phone Number

Marlborough, Massachusetts, United States

Marlborough, Massachusetts, United States

Troubleshooting, demonstrations, and general service for customers in need of an easier way to manage their practice from booking to billing.

Marlborough, Ma

*In a business-to-business setting, create and nurture relationships with decision-makers to win repeat patronage. Collaborate with IT professionals to discover and implement solutions that streamline and enhance technological infrastructures.*Act in an advisory and support capacity to help customers resolve account issues and connect with the appropriate resources.*Maintain consistent training in several sales disciplines as well as an extensive portfolio of over 300,000 products and services.

Contacting and educating small and medium-sized businesses about the value of BBB Accreditation.

Marlborough, Ma

*Worked with small- and medium-sized businesses as well as government entities to match them with computer-aided drawing products, add-ons, and validation tools.*Utilized CRM to effectively prospect and surpass sales goals.*Represented Kubotek 3D at trade shows and conferences. Assisted in logistical planning and implementation of conference presentations.

Marlborough, Ma

*Met and exceeded maintenance renewal targets to ensure clients were staying up to date with their Kubotek software. *Performed account-level maintenance as needed.*Assisted with blog posts and customer success stories.

Natick, Ma

*Achieved sales results by leveraging expertise of the cellular industry and educating customers about plans, features, and equipment.*Acted in the role of Keyholder; performed store opening and closing procedures, daily forecasting, cash management, inventory, and customer escalations.

Framingham/Natick, Ma

*Operated in a customer service role; provided technical and billing support as well as sales assistance when needed. *Acted as Operations Auditor to certify that day-to-day workflow was properly executed with minimal mishaps. Provided management with weekly audits of activities and areas of improvement.*Conducted Wireless Workshops where customers would learn the proper use of their newly purchased equipment. Used those opportunities to seek out additional solutions.

Natick/Millbury, Ma

*Contracted by Verizon Wireless to provide technical assistance, troubleshooting, and general answers for their customers and clients. *Promoted to Team Leader in January 2009. Maintained shift schedules, performed opening and closing inventory audits, operated as liaison to the District Manager, and managed a successful team of well-trained and motivated technicians. *Exceeded personal and team sales goals by recommending solutions to customers, including accessories and service packages.*Reduced return rates in the role of Device Specialist. Provided one-on-one training sessions, acquainting customers with their new advanced devices and building consumer confidence with Verizon Wireless’s products and services.

Reading, Ma

*Honorably discharged*Attended monthly meetings and annual training exercises to ensure readiness for deployment in national defense or disaster relief.*Was activated for service during Operation Iraqi Freedom from 6/2004-10/2005. *Provided logistical support for the December 2008 ice storm that crippled most of Massachusetts. Personally selected to collaborate with HQ at Fort Devens, using Excel to track and maintain troop and equipment deployments throughout the state.