Matthew Hoff Email & Phone Number

Baltimore, Md, Us

Norfolk, Nebraska

Human resources (2/19-6/22):• Lead recruitment and hiring processes for over 100 employees.• Interviewed and screened perspective employees.• Maintained all company benefits for 80 employees.• Assisted managers across 4 departments in performance evaluation.• Managed all employee relations for 80 employees.• Implemented first employee handbook.• Maintained and updated company policies.• Enforced and assisted in all disciplinary actions• Maintained all employee records.Data Entry Specialist (9/20-6/21):• Used Microsoft Excel to sort sales data including product sell through rates and inventory quantity for weekly report presented to upper management.• Updated pricing on listings.• Fixed any errors involving online listings including incorrect descriptions and picture errors.Customer Service Lead (2/19-11/20):• Answered phone calls, emails, assist customers with questions regarding orders. • Resolved issues customers had with orders. • Acted as first contact to highly agitated/discontent customers. • Trained five new Customer Service employees.

Norfolk/Omaha, Nebraska

Trained new employees, stocked product, interacted with vendors, prepared salad bar, attended the cash register and assisted customers with locating product and answering questions.

Advanced Graduate Certificate, Human Resources Management/Personnel Administration, General

Bachelors Of Science, Industrial And Organizational Psychology

Associate'S Degree, Behavioral Sciences

High School Diploma