Bryan Richards Email and Phone Number

Manufacturer representative for the Better Business Bureau Autoline Arbitration program- Managed 40-50 Lemon Law Claim cases per month, utilizing an in-depth knowledge of each state's Lemon Law across the United States- Corresponded with several internal business units to gather investigative research and legal clarification materials- Negotiated offers with customers and/or attorneys through a meditation process to draft settlement terms in accordance with the state’s Lemon Law- Deciphered the technical information and documentation for a claim to build strong affirmative defense based on the spirit of the law- Analyzed and presented reports to recommend a vehicle repurchase to resolve claims

Managed the day-to-day operations of the store- Lead teams of 15-35 people; instilled a culture of positivity, respect, collaboration and efficiency- Managed a weekly schedule for stores operating 20 hours/day- Compiled weekly sales, labor and inventory statistics- Kept inventory and ordered product for high volume locations- Maintained all accounting and sales reconciliations