Bryan Reid Email and Phone Number

Managed internal/external communications, media/public relations, and social/digital media content creation for Noblegen. Led a team of digital media professionals that created and distributed communications, marketing, social, and digital media content for the Noblegen and Eunite brands.

Implement creative and innovative retention plans targeting at-risk demographics to help continue to drive revenue. Interview, hire, train, and provide leadership and guidance to a team of 20 sales and customer service agents as the Sales Supervisor at the Sales DeskEstablish, maintain and improve relationships with at-risk and disgruntled customers through various communication methods. Create win-back campaigns targeting members that have left Trent Athletics with the… Show more Implement creative and innovative retention plans targeting at-risk demographics to help continue to drive revenue. Interview, hire, train, and provide leadership and guidance to a team of 20 sales and customer service agents as the Sales Supervisor at the Sales DeskEstablish, maintain and improve relationships with at-risk and disgruntled customers through various communication methods. Create win-back campaigns targeting members that have left Trent Athletics with the goal to bring them back to Trent Athletics. Key focus on the day-to-day operations of the Trent Athletics Centre to ensure that a high quality experience is delivered to all visitors, including Trent University students, staff/faculty, and community members. Show less

Responsible for contributing to the creation and implementation of a multi-faceted Communications and Social Media Plan for Toronto Rugby, incorporating print and electronic media, web content, and other forms of communications. Experience in proof-reading, and editing Social Media and website content.Work with the Board of Directors to build Social Media and Website Marketing plans to help drive traffic to the Website as well as the Social Media accounts.

Create and complete retention and win-back calling campaigns to keep current customers happy and to encourage past customers to returnStrong project management skills, and ability to manage multiple projects simultaneously. Communicate with very diverse contacts, both inside and outside of the organization, including senior officials within corporate Nordia, Bell Canada, the community, and the general public. Strong sense of issues management, and an understanding of… Show more Create and complete retention and win-back calling campaigns to keep current customers happy and to encourage past customers to returnStrong project management skills, and ability to manage multiple projects simultaneously. Communicate with very diverse contacts, both inside and outside of the organization, including senior officials within corporate Nordia, Bell Canada, the community, and the general public. Strong sense of issues management, and an understanding of complex stakeholder groups and diverse audiences in a vendor and client relationship.Meet and interview potential new hire agents, represent the company at local Job Fairs, and work closely with the Recruiter to aid in the recruitment process.Monitor and evaluate performance using statistical analysis, data collection, and report writing. Show less

Implement customer retention plans and strategies to retain current members and build loyalty within the Rogers brand. Monitor/analyze weekly and monthly reports/results to assess performance and identify performance gaps within my team. Lead, train and motivate a team of 15-20 Call Centre agents.Attend weekly meetings with our client to discuss current Centre performance, ways in which to improve, and new products/services/strategies.