Bryan Romero Email & Phone Number

St Petersburg, Florida, United States

St Petersburg, Florida, United States

2-20 General Lines License

Tampa, Florida, United States

20-44 Personal Lines License-Answer calls, emails, chats and via all digital means within a service center to assist clients with a variety of requests including but not limited to: Agent of Record changes, cancellations, cancel/rewrites, mortgagee changes, endorsements, payments/billing, policy inquiries, quoting/system issues, reinstatements.

Tampa/St. Petersburg, Florida Area

Oversee the job performance of interpreters and contribute to the continuous improvement of the contact center. Roles / Responsibilities -Worked the first night shift during expansion of center’s hours from 8am-10pm to 24/7 -Responsible for all of the center’s activities overnight -Understanding of effective principles and practices of supervising.

Tampa/St. Petersburg, Florida Area

Responsible for giving accurate and complete interpretations between English speaking clients and their Spanish speaking clients. Spanish-English Interpreter Coach – April 2017 - February 2018 When called up, responsible for coaching new interpreters on their first interpretations outside of the classroom. Accomplishments -Over 1,600 hours of Consecutive.

• Process Improvement
• Designed work scheduling process improvements that increased employee productivity and work orders: o Redesigned customer intake process to more accurately manage work orders that resulted in 95% reduction in employee.
• Revamped procurement function and built vendor partnerships that resulted in up to 10% more competitive pricing, increased margins, and longer-term vendor relationships.Office Management
• Managed all aspects of office including scheduling/tracking; file management; work order prioritization, assignment, and monitoring; and payables & receivables.
• Processed estimates, managed cost control, and maintained communications with customers throughout service process resulting in increased customer satisfaction and return business. Customer Service/Satisfaction
• Managed quality control to ensure satisfaction and increase repeat business: o Conducted informal customer satisfaction surveys; o Oversaw program to ensure customers received cleaned vehicles following service.

Pensacola, FL

• Responsible for all sales and marketing.
• Researched demographics to identify +7500 potential customers within 15-mile radius.
• Created marketing strategy to offer free first introductory visit that increased new customer sales by 10%.
• Designed bi-lingual telemarketing script and contacted 50 potential customers/week that resulted in 8% additional new client conversion of Spanish-speaking clients.
• Recognized and awarded weekly bonuses four separate times for exceeding new prospect outreach and conversion goals.

Bs, Business Administration And Management, General

Associate’S Degree, Business Administration And Management, General

Activities and Societies: Pi Kappa AlphaPi Kappa Alpha: VP Internal Affairs - oversight responsibility for six committee chairpersons.