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Dedicated, Driven Technical Operations Leader, focused on Critical,Problem and Change Management. over 20 years in the Financial Technology Industry. US Army: I was a member of the United States Signal Corps; I was assigned to the 10th Mountain Inf. Division in Fort Drum NY. The military made me a "Expert" problem solver which allowed me to achieve and master my ability of problem solving and operational skills. During my military career, I traveled around the world, continuously working to achieve the highest standard.In 1999 I started my transition that would allow me to apply the knowledge and professional discipline to corporate America. My career path at Citizens has taken me from a front line Technician to Director of IT Operations and Head Of Service Availability.I managed a team of Critical Incident Managers ,Change Managers,Problem Managers as well as our Operational Metrics And Reporting Team. I see myself as a extremely dedicated and loyal manager that works to instill the values that I believe in.
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Infrastructure Director -Colleague ExperienceCitizens Jan 2017 - Dec 2020Cranston, Rhode IslandThe team is dedicated to ensuring the "Quality of Life" for all colleague's from an End User Technology Perspective. -
Various RolesCitizens Nov 1999 - Dec 2020Riverside RiOct 2017- Dec 2020 - Colleague Experience Manager (VP)Oct 2010 – Oct 2017 – Service Delivery Manager( VP) Head of Critical Incident Management / Service Delivery / Technology Operations Sep 2006– Oct 2010 – Operations Manager (AVP) Retail Contact Center Technical Operations Nov 2003– Sept 2006 - Distributed Server Operations Engineer Nov 2000 – Nov 2003 -Technical Deskside Operations Nov 1999 – Nov 2000 - Technology Service Desk
Bryan Roy Skills
Bryan Roy Education Details
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Us Army -
United States Army Signal CorpsDigital And Human Communications
Frequently Asked Questions about Bryan Roy
What is Bryan Roy's role at the current company?
Bryan Roy's current role is Technology Service Management / Critical Support / User Experience Manager.
What is Bryan Roy's email address?
Bryan Roy's email address is br****@****ank.com
What is Bryan Roy's direct phone number?
Bryan Roy's direct phone number is +140182*****
What schools did Bryan Roy attend?
Bryan Roy attended Us Army, United States Army Signal Corps.
What are some of Bryan Roy's interests?
Bryan Roy has interest in The Tropical Islands, Beaches And Crusin' In My Jeep Rubicon, I Enjoy.
What skills is Bryan Roy known for?
Bryan Roy has skills like Management, It Operations, Risk Management, Change Management, Service Delivery, Operations Management, Leadership, Customer Service, It Service Management, Crisis Management, Technical Support, Process Improvement.
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