Bryan Saylor Email & Phone Number

Cleveland, Ohio, United States

Examining customer vehicles and assessing the cost of repairs.Collaborating with technicians to create and accurate and timely repair blueprint Understand and follow OEM repair procedures to ensure vehicles are repaired properly and safely Keep customers up to date at all stages of the repair process Working and communicating effectively with multiple insurance companies to create effective estimates Tesla trained to complete estimates using Tesla standard database and parts catalog

Hudson, Ohio, United States

Answering claim calls and questions from clients, leadership, and office staff. Determining liability communicating decisions and denials to all parties.Negotiating total losses and estimates with customers and body shops.Managing rental reservations and rental process within specific claims in accordance with client parameters and customer needs.Securing documentation on repairs and actively managing the repair process for clients and customers.Effectively communicating with clients, peers, and leadership through written, verbal, and in person means.

Cleveland, Ohio, United States

Progressive Insurance Managed Repair Representative - January 2013- Present• Organize day-to-day operations at Progressive’s IAA Cleveland location which is inclusive of the Northern half of Ohio. IAA Cleveland has ranked #1 for the Midwest Region in both accuracy and number of vehicles per site for the past 3 years.• Manage and access the daily workload which includes tracking incoming vehicles and updating a spreadsheet with inventory. Communicate with management regarding inventory levels and to make requests for additional Reps to work at IAA when inventory is high. • Assign vehicle inspections to teammates. • Available to answer questions and discuss issues with teammates and Claim Representatives to help ensure assessments are both accurate and timely and to give our customers the very best experience. • Coach new teammates in the total loss process of conditioning, salvage, and damages.• Worked closely with leadership to assist in developing training and instruction specific for total loss and salvaged vehicles. • Created and presented a spreadsheet and tracking system for Progressive’s Columbus IAA location. • Accurately assess all vehicle damages including writing estimates as necessary, repair vs replace decisions and total loss determinations. Complete on average 6 vehicle inspections per day. • Contact customers to apprise them of their vehicles inspection results, including discussion of vehicle repairs or value if deemed a total loss. • Volunteered to help the National Catastrophe Team resolve claims all over the United States, which included travel to different areas of the country to assist with claims. • Successfully completed Property Damage I, II, & III.