Bryan Saylor Email & Phone Number

Cleveland, Ohio, United States

Examining customer vehicles and assessing the cost of repairs.Collaborating with technicians to create and accurate and timely repair blueprint Understand and follow OEM repair procedures to ensure vehicles are repaired properly and safely Keep customers up to date at all stages of the repair process Working and communicating effectively with multiple.

Hudson, Ohio, United States

Answering claim calls and questions from clients, leadership, and office staff. Determining liability communicating decisions and denials to all parties.Negotiating total losses and estimates with customers and body shops.Managing rental reservations and rental process within specific claims in accordance with client parameters and customer needs.Securing.

Cleveland, Ohio, United States

• Progressive Insurance Managed Repair Representative - January 2013- Present
• Organize day-to-day operations at Progressive’s IAA Cleveland location which is inclusive of the Northern half of Ohio. IAA Cleveland has ranked #1 for the Midwest Region in both accuracy and number of vehicles per.
• Manage and access the daily workload which includes tracking incoming vehicles and updating a spreadsheet with inventory. Communicate with management regarding inventory levels and to make requests for additional Reps.
• Assign vehicle inspections to teammates.
• Available to answer questions and discuss issues with teammates and Claim Representatives to help ensure assessments are both accurate and timely and to give our customers the very best experience.
• Coach new teammates in the total loss process of conditioning, salvage, and damages.