Bryan Schmit Email & Phone Number

Downers Grove, Illinois, United States

Responsible for the coordination of all activities and projects falling within the essential duties of the Client Support Level I, II, and Service Desk. Assure high quality and uninterrupted functioning of client environments; increase and maintain service level objectives to meet established service level agreements.• Supervise activities of staff; responsible for monitoring individual and team performance against agreed targets.• Conduct regular meetings with staff - 1/1 Meetings with associates; Team meetings to communicate team and organization information.• Develop and deliver project proposals, plans and presentations - Reduce Backlog, Vendor telecommunication migration and implantation• Coach and mentor direct reports in structured approach to troubleshooting problems.• Responsible for managing windows and Azure cloud patching; coordinate scheduling, creating changes, and implenting using Ivanti and AUM (Azure Update Manager) for US clients.

Downers Grove, Il

• Responsibility for management/escalation of operational issues within the Monitoring & Management Centre (MMC) for Client Support.• Deliver a responsive and effective support service for client incidents and service requests ensuring escalation to relevant teams in line with SLAs.• Manage the resolution of complex technical issues escalated by Support Level I & II. • Responsible for weekly reviewing and evaluating Shift team’s ticket performance - QMS reviews• Monitor and support production applications environment.• Escalate production problems and issues as required.

Downers Grove, Illinois, United States

• Coordinate the resolution of application or hardware problems with all required support teams and customers.• HP Insight Manager – setup new ILO configurations.• Support Windows Server 2003 to 2016, Linux, Unix, AS400, and NetBackup Environment.• Implement daily, weekly, monthly, and yearly production job schedules.• Monitor incident/requests queues to ensure they remain within service level agreements.• Part of a small project team to assist Service Desk implementing a new Multi-Factor Authentication for over 3000 users (included setting up security identification, assistance with upgrading software, updating Active Directory profiles, and configuring RSA tokens for VPN).

Downers Grove, Il

• Maintained various network services and related equipment and devices. • Made changes to routers to troubleshoot any problems with network connections.• Supported network and computing infrastructures.• Maintained router and switch configurations, updated and changed configurations depending on client’s requirements.• Assisted with the maintenance and monitoring of data communications systems.• Responded to reports of network problems.

Downers Grove, Il

Downers Grove, Il

● Performed critical data restorations, including VMs, NDMP, single file and full system restores.● Worked with Veritas NetBackup in a large enterprise environment (maintained backup policies, troubleshoot backup issues, and performed data restorations).● Monitored process of data backups in accordance with SLA standards.● Created backup documentation procedures.● Responsible for troubleshooting daily backup issues (2-3 petabytes per month).● Managed on-call rotation to ensure effective restoration of backup data.● Worked with clients to assess needs and implemented procedures and tasks for appropriate backup protocols.● Worked on Vcenter environment to support VM backups.● Participated in disaster recovery exercises.● Worked with Symantec OpsCenter reporting tool to create and maintain backup reports.● Created backup analysis reports (using MS Excel, Opscenter, and MS PowerPoint) to clients and associates to identify problems and corrective actions if needed.● Configured SILO connectivity, ran down cables.● 1st line support – trouble shooting server issues.● Coordinated upcoming changes with vendors and off-hours support.● Working directly with client and forming a professional working relationship while supporting the facility.

Downers Grove, Il

● Maintained and monitored clients across multiple platforms, including AS400, UNIX, and Windows.● Experience with Netbackup, BMC Patrol, Unicenter, and Opscenter.● Received specialized AS400 software training for MIMIX at Vision Solutions.● Experience with advance job scheduler in AS400 environment (submitting, releasing, ending, holding, & changing jobs). ● Provided data restoration for AS400 environment.● Used experienced problem solving skills to effectively resolve communication, hardware, software, and security issues.● Escalated software and hardware issues to 2nd and 3rd level support.● Provided excellent customer service to build outstanding relationships with clients.

Addison, Il

● Formal customer service training skills.● In charge of opening/closing branch and delegating tasks.● Exceeding sales and service works expectations.

Arlington Heights, Il

● Responsibilities included general UNIX system administration to Solaris / SunOS, supporting a training and testing environment.● Troubleshooting and resolving issues with client software, operating systems, printing issues, and other IT requests.● Logged service tickets and provided first level support to over 3,000 users.● Responsible for weekly metric documentation.

Elmhurst, Il

● Opened personal and business accounts whiled developing good customer relationships.● Performed underwriting duties for auto, personal, home equity and mortgage loans.● Organized statistics for projected branch sales and goals.

Bachelor Of Science (Bs), Technical Management

Associate In Liberal Arts, Computer Science