Bryan Slaughter Email & Phone Number

Dallas, Tx, Us

Stamford, Connecticut, Us

• Serve as the primary Digital BUI for our Lifestyle division, overseeing global operations and infrastructure with heightened focus on cyber security, mergers and acquisitions, strategic planning, collaboration, and process improvement• Successfully manage asset inventory and multi-million-dollar budgets for PC and Infrastructure across multiple SBUs• Active member of the Change Advisory Board, providing approvals for critical operational changes as well as SOX compliance• Collaborate as part of the RCA and MIM team, effectively approving recommendations and implementation solutions• Evaluate and enhance support and IT processes, boosting efficiency, minimize downtime, cut costs, and elevate user satisfaction• Vendor relationship management, including RFPs, with prominent vendors including Lenovo, Dell, T-Mobile, and AT&T• Lead End User Computing team of 13 admins for across 20 US locations, providing support for 2200 users and 2800 computers• Currently responsible for VIP and escalation management, ensuring timely resolution of critical issues• Led the Digital team with design, implementation, and management of our global ITSM system focused on ITIL and Agile practices• Effectively lead IT integration for divisional M&A operations, ensuring seamless technology transitions and alignment with business objectives as well as coordinate DigITal initiatives, projects, and resources across various departments and locations

Stamford, Connecticut, Us

• Represent IT End Users for North America and work directly with the business unit interfaces (BUI) as the hub and spoke leader reporting to the Sr. Director of IT• Responsible for maintaining accurate asset inventory, worldwide PC and refresh budgets for multiple business units• CAB member and SOX compliance• Work with HR for on-boarding, terminations, and asset recovery• PCaaS relationship management with Dell and implementation lead• Maintain stock, forecasts and customer relations with CDW/Lenovo• Maintain global PC budget for our Pro and Lifestyle division of $2 million annually• Developed a HW forecast method for managing PC budgets in conjunction with the BUIs• On implementation team for our worldwide ITSM tool from the ground up, responsible for the CMDB module and data implementation• Implemented a site classification system where we globally identified criteria and categorized our global locations by Platinum, Gold, Silver and Bronze• Worked with support staff, vendors, and facilities to reduce our Enterprise Risk Card by 15% • Was part of a team that assisted in the implementation of the European Governance and Data Privacy Regulation (GDPR)• Assisted in the implementation of the asset management system and worked with site admins to enter all of our PC inventory into the system within the US• Implemented walk up service bar concept called the IT Hotspot where users can instantly get IT support in 4 office in the US• Rolled out MS OneDrive for all users in the US and performed in classroom and virtual trainings• Reduced the Richardson server room from the remaining 130 physical server and devices down to 13 total including 5 server ESXi HA cluster with Avamar backups and EMC storage• Daily operations management and escalations for the US end user community and site admins• Assist with managing a mobility team with policies and procedures as well as spends and accounts along with vendor management with Sprint, T-Mobile, and AT&T

Stamford, Connecticut, Us

IT operations role called Service Integration Framework (SIF). This was a concept implemented in conjunction with the CIO and O&I Director. The concept consisted of IT owning systems from its network point to delivery to the end user. In conjunction with the business we identified 13 services that were deemed business critical by the company and implemented them into the program. These ranged from Internet access and email services to SAP manufacturing execution systems. The requirement was that IT would be responsible for maintaining uptime on every facet of the a given system which included internet, network, MPLS, infrastructure, etc.• Oversaw the review and analysis of the SIF services• Worked with contractors and team members to identify gaps and weaknesses in these systems • Engaged the business to correct the identified problems• Implemented ServiceNow and their business mappings module for visibility for SIF services that allowed us to accurately identify failures when they happened and understand where the failure was and what was impacted• Led global monitoring team reducing our systems from utilizing SCOM, Nagios, and Solarwinds to a single platform• Increased proactive monitoring as a result of fine tuning monitoring so that we were less reactive• Performed service improvements on all services that reduced our priority incidents and MTR by 20%

Richardson, Tx, Us

• Responsible for maintaining the AMX global data center and network operations center• Supported the infrastructure across 6 AMX US locations to ensure smooth operations• Successfully led the migration of our legacy PBX systems from all locations globally to Cisco CUCM• Played a key role in a server virtualization project, achieving 100% virtualization of the production environment• Effectively manage telecom and mobility bills, including vendor relationships and associated expenses

• Sales Team and Network Engineers point of contact providing project sizing, design, implementation, and execution for customer on-boarding and migrations• Developed and maintained various telecommunication vendor and customer relationships• Interfaced with customers and telecom carriers to determine the most cost efficient products and services available to meet the needs of the project • Performed second level support for escalated issues and emergency down situations• Day to day operations management of the technical support staff• Researched, selected, and successfully deployed carrier grade class 4 redundant VoIP phone switch and class 5 multi-tenant VoIP PBX which enabled the organization to offer advanced services resulting in increased revenue recognition and customer satisfaction • Created, implemented, and maintain routing for the class 4 VoIP switch in conjunction with an external routing service (ERS) for least cost routing (LCR)• Planned and implemented the replacement of legacy PBX phone systems with VoIP systems for multiple companies ranging in size from small to large• Planned and deployed a datacenter that houses carrier telecom equipment and customer collocation facilities• Planned and deployed cloud infrastructure consisting of a VMware host cluster back ended by NetApp storage• Developed and maintained process control documentation including flow charts and procedures for project designs• Managed and performed Telecommunications bill analysis and reconciliation• Managed multiple projects ranging from customer voice and data provisioning to a hosted virtualization environment

Dallas, Texas, Us

• Field Technician and within two years, through hard work and training, I was promoted to Network Engineer• Advanced to Director of Network Services after five years employment with the organization• Performed troubleshooting, repair, replacement and support of various software, hardware, and peripherals• Performed warranty repairs on laptops, PCs, and Servers as a certified HP/Compaq technician• Provided full service setup, imaging, and deployment of PCs, servers, and peripherals for client networks• Performed network integration consisting of design, implementation and management of network infrastructures for a variety of small, medium, and large businesses• Performed patch management, upgrade of network hardware, and platform migrations

Washington, Dc, Us

• Avionics technician responsible for troubleshooting faulty electronic equipment and testing new/repaired electronic equipment on F/A-18 Hornet fighter jets

Computer Science

Avionics Technician