Bryan Slaughter Email & Phone Number

League City, Tx, Us

Houston, Texas, United States

• Developed and managed software packages to streamline processes, enhancing operational efficiency.• Optimized Active Directory by auditing and organizing security groups, distribution lists, and user accounts, improving system integrity.• Managed support tickets both desk-side and through Remote Monitoring and Management (RMM) tools, ensuring timely resolution of issues.• Created and Maintained PowerShell and batch scripts to automate software installations and uninstallations, increasing resolution speed by 50%. Used Microsoft co-piolot to write multiple high level scripts to automate and maintain distribution lists automatically.Fully automated my entire companies move from windows 10 to 11.

Houston, Texas, United States

● Demonstrated the ability to handle a large client base by the maintenance of 450 staff members' computers, and over 25,000 church members’ accounts through our Church management software.● Demonstrated expertise in diagnosing and swiftly resolving technical hardware and software issues, minimizing downtime.● Leveraged Ticket management software to meticulously track and complete over 800 tickets in the 6 months I was there.● Efficiently documented customer issues in a centralized database, streamlining procedures and expediting resolutions.● Attained an impressive record of resolving 85% of customer calls on the first contact, with prompt escalation of remaining issues to relevant specialists.● Demonstrated proficiency in navigating AD (Active Directory) and Microsoft Azure within a hybrid network model, ensuring optimal network performance and security.

• Developed a team of leaders to fill, youth group and Sunday morning children’s service.• Led and coordinated with a team to plan a Vacation Bible School for 45 kids• Maintained and built relationships with parents of both youth and children by moving towards people and spending time with them• Spearheaded the transferring of church information into an online database called “breeze” as well as trained all users for said program.• Maintained Breeze through updates, and other network issues. • Trouble shooting for a number of people as problems arose within the software.• Download, edit, distribute and maintain all Children’s Curriculum from host website to google drive.• Data Entry• Troubleshoot and resolve technical issues relating to networking, computers, software, collaboration applications, and web/social presence

• Scheduling• Vendor management• Client services• Assist with accounting

• Uploaded, maintained, and edited all curriculum through google drive for all K-5th Grade volunteers.• Coordinates and communicates with team leaders, while being responsible for achieving objectives based on vision of the Church.• Increase kids learning potential, by teaching Bible lessons through acting and other techniques.• Provide technology and A/V support