Bryan Smith Email & Phone Number

Toronto, Canada Area

🏆 Auto Dealership Leader on a mission to achieve stellar results by blending innovation, people power, relentless focus on improvement and efficiency, and a fanatical devotion to customer satisfaction. Join me on this exhilarating ride to transform the automotive industry!🚀 Used Vehicle Operations Revamp: Transformed used vehicle operations, implementing changes in turn strategy, pricing, and purchase methods, leading to substantial Gross Profit and net growth.💼 F&I Process Refinement: By refining the F&I process, incorporating continuous training, reworking product menus and presentation process, made significant enhancement to Gross Profit per vehicle🔧 Top Service Sales: Improved service sales per repair order, modifying performance standards, pay plans, and service menu ELR, resulting in consistent top of region performance🌟 High CSI Ranking: My relentless dedication to delivering exceptional customer experiences for both sales and after-sales has us at top 10% regional ranking in CSI (April 2023).🏅 Award-Winning Performance: We are a multiple-year recipient of the prestigious Honda Quality Dealer award, showcasing my commitment to excellence.📱 Omnichannel Digital Marketing: Designed and executed campaigns targeting conquest and current customers across multiple digital touchpoints, enhancing customer engagement.🌿 Green Dealer Certification: My commitment to prioritizing sustainability, secured Honda Canada Green dealer certification.💡 E-Store Relaunch: Re-launched Canada's largest Honda parts e-store, establishing key partnerships to enable rapid scaling📈 Successful Negotiator: I effectively negotiate critical business contracts and leases to secure assets and reduce pricing.🚚 Sophisticated Logistics: I designed and manage a complex logistical workflow to maximize revenue and turn in Canada's most challenging geographic footprint.

Toronto, Ontario, Canada

🏆 President's Award Winner: Recipient of the President's Award from Kia Canada for Top Aftersales in Canada for year 2022, showcasing my dedication to excellence in profitability, customer service, and dealership operations.🌟 Exceptional Customer Satisfaction: Toronto Kia is ranked #1 in the region for Customer Satisfaction Index (CSI) year-to-date (April 2023), highlighting our commitment to delivering outstanding experiences to our customers.🚗 Rapid New Car Sales Growth: By hiring key staff and implementing proven dealer group business practices, we have accelerated new car sales volume growth, positioning the dealership for continued success in a competitive market.🔝 Regional Profitability Leader: Strategic decisions and focus on operational efficiency have propelled our dealership to the top of the region for profitability, significantly outperforming the region.🔧 Aftersales Business Excellence: With a focus on streamlining processes, recruitment and training, enhancing service offerings, and optimizing the overall customer experience, we are the most profitable Kia dealership in aftersales operations.💡 Innovative Marketing Strategies: Implementing creative and targeted marketing campaigns, we have expanded our customer reach, driving increased interest and engagement with our dealership, resulting in higher sales and customer satisfaction.🌐 Logistical Solutions & Practices: Developed innovative logistical solutions and practices to enable near top-of-region sales volume from a Kia dealership with the smallest physical footprint in Toronto, showcasing my ability to overcome challenges and drive success.

Toronto, Canada Area

🌟 Marketing Trailblazer: Pioneered innovative marketing programs, consistently driving YoY growth in customer base for over a decade, showcasing adaptability and expertise in the automotive retail industry.🥇 Regional Tire Sales Leader: Devised and executed a winning strategy to become the top tire sales leader in the region, offering the best selection, competitive pricing, and fostering a culture of thorough inspection and recommendation.💰 Top Service Department Net Profit: Consistently maintained exceptional performance and financial results, keeping the service department's net profit at the top of the regional peer group.🚚 Advanced Workflow Technologies: Introduced technological solutions to optimize workflow and sales process' increasing sales per repair order and enhance customer satisfaction index (CSI)🏆 Market Leader in Tire Sales & Satisfaction: Achieved the highest tire sales per active VIN in the region, solidifying the dealership's position as a market leader in both tire sales and customer satisfaction.👥 Dedicated Online Store Team: Recruited, hired, and trained a committed team to manage and operate the online store, ensuring its continued success.

Toronto, Canada Area

🚀 Launched in 2008, I proudly pioneered the first-ever Honda online Parts Store in Canada. Championing the design and rollout, I navigated data share agreements with OEMs, orchestrated site development, crafted cutting-edge SEO tactics, executed Google marketing campaigns, streamlined process mapping, optimized pricing strategies, and forged shipping contracts.

Toronto, Canada Area

🌟 Service Manager Catalyst: As the General Service Manager at a Central Toronto Chrysler Dealership, I was instrumental in the remarkable growth and success of the service department, driving meaningful improvements across key performance metrics.🔧 Enhanced C.P. Labour Sales & Mechanical Gross Profit: Boosted Customer Pay Labour Sales and Total Mechanical Gross Profit, reflecting our focus on customer service, competitive pricing strategies, and operational efficiency, resulting in a doubling of net profit in first year💡 Improved Department Net Profit: Increased the annualized Total Department Net Profit, demonstrating the effectiveness of our strategies in driving business success.📈 Optimized C.P. Repair Order Volume & Hours per Order: Focused on customer satisfaction, marketing, and sales processes, resulting in an uplift in Repair Order volume and C.P. Hours per Repair Order.🏷️ Refined Effective Labour Rate: Revamped our pricing strategy to optimize competitiveness in the market and enhance the Effective Labour Rate.

Greater Toronto Area, Canada

💎 Auto Retail Consulting Ace: I provided high-impact consulting services to large-volume domestic and import dealerships, elevating their game to new heights through performance analysis, reporting, marketing and sales training🚀 Innovative Customer Marketing & Retention: Pioneered cutting-edge, data-driven marketing programs and strategies, optimizing customer retention and leaving competitors in the past.🔧 Retail Service Sales Consultation Master: Transformed dealership performance by identifying untapped opportunities through in-depth KPI analysis and delivering actionable recommendations.🌟 High-Impact Sales Training Seminars: Revolutionized service sales training for advisors, managers, and contact center personnel, propelling customer experience and sales per interaction to the next level.🔍 Executive Search Consulting: Acted as a talent magnet for dealerships, scouting and recruiting top-tier candidates for pivotal leadership roles, from General Manager to Technicians.📊 Database Quarry Expertise: Unleashed the power of data with exceptional skills in database quarry and comprehensive reporting, enabling clients to dominate their market and optimize strategies.📅 Weekly Consultation Meetings: Empowered service managers with results-driven consultations, providing personalized coaching and guidance to turbocharge continuous performance enhancement.🔎 In-Depth Financial Analysis: Fueled dealership decision-making by evaluating crucial KPIs, focusing on efficiency, gross, and net return, and driving businesses to excel.

Toronto, Canada Area

🏆 Auto Biz Dev Leader: Partnered with top-tier Canadian dealership groups & major manufacturers to drive customers to their dealerships.💡 Call Center Empowerment: Trained teams on phone sales techniques, boosting conversion rates & fostering excellence. Increased dealership clients' labor sales & sales retention.🌟 Sales Growth: Delivered a 25% avg. growth in service sales within the first year using innovative strategies, sales techniques & seamless DMS integration.🌐 DMS Integration Pioneer: Streamlined processes & enhanced performance by integrating DMS with call center switches.📊 Data-Driven Decisions: Designed output reports to track production & ROI, empowering clients for strategic growth.🤝 Trusted Partner: Secured successful contract negotiations & long-term relationships with high-impact sales presentations.

General Management Dealer Academy Class 329, General Dealership Management

NADA Dealer Academy program is for current and future operators of automobile and truck dealerships. The program features the latest.

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