• Ensure quality customer service through troubleshooting problems and having extensive knowledge on the availability merchandise within JMA Wireless Dome.• Organized five different shipments of merchandise within the university's stadium during gamedays and other major events.• Oversee the management of sales accounts while providing service to over 250 customers during high-demand events.

• Identified regional product trends to tailor business practices for customer preferences.• Collaborated with local businesses to expand operations and create job opportunities.• Analyzed customer feedback data, resulting in a 15% increase in quarterly profit margins.