Hotel booking customer service and sales.

• Outreach Specialists (Make outbound calls to prospects and potential leads)• Lead Generation (Generate and gather data of leads to contact)• Appointment Setter (Set appointments to successfully contacted leads/decision-makers)

• Outreach Specialists (Make outbound calls to prospects and potential leads)

• Archive Aircraft Data Digitalization and Organizer (Convert hard copies of aircraft maintenance records to softcopy and organize by AC types, AC parts, dates, etc)• Team Captain (Internal / Asst. Supervisor) (Assist and manage a team of VA’s performance and goals)

• COVID-19 Test Verifier, Travel Certificate Validator (Verifier COVID Tests for positive or negative results submitted by the customers and provides Travel certificates for negative test results)• Data Mining (Gather information/data for specific persons/products/establishments/businesses)• CRM, E-mail organizer (Manage Hubspot)• Customer Support (Assist customer queries)• E-Commerce (Track and process customer orders via Salesforce, Gorgias, Zendesk, and Shopify)• Scheduling, Booking, Client Support (Schedule appointments such as conferences, interviews, business proposals)• Team Management (Internal /Team Leader) (Assist and manage a team of VA’s performance and goals)

• Credit Card Fraud Investigator (email/voice) (Investigate possible fraudulent activities in credit card transactions)• Customer Support (voice) (Assisting customer queries)

• Account Management (Edit/Update Customer account/profile)• Billing (Assist and analyze customer’s bill)• Sales (Offer and Sell Telco products and services)• Complaints Support (Assist and resolve customer complaints)• Tech Support (Assist customers with technical concerns such as basic troubleshooting)