Bryan Tisdale Email & Phone Number

TAM for Cloudamize software. AWS OLA partner.

Windcrest, San Antonio, Tx

A key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers over the phone and via support tickets. Applies creative problem-solving techniques to identify the source of problems; while at the same time keeping the customer aware of every step along the way via the ticketing system. Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Manages the load configuration of a central data communication processor and makes recommendations for purchase or upgrade of data networks. Coordinates, network system planning, upgrading, monitoring, testing, and servicing. Defines, designs, and implements network communications and solutions using the Windows system. Responsible for solving customer's technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, or other software issue.Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. Excellent knowledge of Windows server, active directory, DNS, SMTP, TCP/IP, Continuous Improvement, Powershell Automation. Continually expands knowledge in the areas of new developments and trends; may make recommendations to management on desirable additions and developments.Acts as a SME for specialized technologies, and is viewed as a valuable resource on the support floor. Identifies and executes technical projects to improve the technical support function at Rackspace. Expert troubleshooting of the Windows OS, IIS, SQL and other applications. Provides consulting service to customer on building solutions to meet customer needs. Responsible for technical aspect of customer visits both in the office and at customer locations, includes presentations.

San Antonio, Texas Area

Windows Systems Administrator Key element within the Rackspace support infrastructure and provided a high level of technical support to customers over the phone and via support tickets. As a Systems Administrator, applied creative problem-solving techniques to identify the source of problems; as well as keeping the customer aware of every step along the way via the ticketing system. Used initiative and advised on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer’s solution.Responsibilities:- Perform advanced troubleshooting techniques in a highly custom enterprise environment.- Build active/passive and active/active multi node SQL clusters.- Promote member server to Active Directory Domain controllers, and assign FISMO roles- Build one way and two way trusts between domains and forests- Build and manage HyperV environments using Microsoft Systems Center Virtual Machine Manager across several hosts.- Perform Physical to Virtual (P2V) and Virtual to Virtual (V2V) conversions in HyperV-Interact with customers via ticketing system and telephone- Take ownership of customer issues including: routing, prioritization, troubleshooting to resolution- Issues addressed at this level: Server Hardware, Networking, Web Services, Database, Active Directory, DNS, Cluster Configuration- Validate monitoring alerts, create support tickets as required and execute predefined troubleshooting instructions- Create Active Directory users, OU groups, and NTFS and share level permissions- Performed routine maintenance tasks (servers reboots, user maintenance and service restarts)- Performed documented server maintenances- Audited customer configurations

100002 Rogers Run San Antonio, Tx 78254

Provide level one support as well as perform monitoring and reporting tasks for our network in the Network Operating Center utilizing various monitoring tools HP Openview, HP Network Node Manager, HP Service Center, Cisco Wireless Control System, Orion Solar Winds. Monitor and report environmental conditions for our facilities. Perform computer operation duties, which include but not limited to MEDITECH, file transfer, report monitoring and problem remediation, tape backup processing.

- Responsible for managing servers, and network infrastructure across five K12 campuses- Responsible for managing, configuring, and maintaining client workstations across all K12 campuses- Responsible for managing the daily operations of the helpdesk and network/desktop support technicians- Served as escalation point for network/desktop technicians