Bryan Tuttle Email & Phone Number

Cupertino, California, United States

Cupertino, Ca

Cupertino, Ca

Sacramento, California Area

The Carpe Facto Advisor is part of the Carpe Facto team and is responsible for investigating the root causes that drive both technical and non-technical support questions over the telephone from Apple customers. Carpe Facto Advisors are able to think critically about the customer's product and brand experience and gather an extensive amount of detail about the events and circumstances that lead to a customer's need for telephone support. Clear and comprehensive written documentation of each customer support incident is a key deliverable that Carpe Facto Advisors provide. This data is shared with many Apple teams who rely on this data for improving the reliability and usability of our products and services. In addition to thorough issue investigation, Carpe Facto Advisors must provide excellent service to customers and assume complete responsibility for the resolution of their issue from beginning to end. Maintaining effective communications during telephone conversations by adjusting to the pace and technical level of the customer is critical to obtain the level of support incident detail required.

Elk Grove, Ca