Bryan Watkinson Email & Phone Number

Peterborough, Gb

Peterborough, United Kingdom

Deliver quality broker service in line with internal service levelsEffective usage and update of tools and systems, accurate completion of all systems relevant to my roleCarry out tasks within my personal underwriting authority level providing accurate recommendation and rationaleDevelop effective working relationships with our underwriting centre to support flexibility and delivery of our objectivesContribute to the wider business activitiesTo work as part of a team identifying, sharing and implementing knowledge and best practiceImprove own contribution through active self-development, including demonstrating rationale at higher underwriting levels

Peterborough, United Kingdom

Identifying opportunities to refine processes to enhance customer experience and increase efficiency at IGO4;Working with operational management to assess the efficiency of existing processes and investigate process issues;Designing and implementing new processes;Working collaboratively with business change team to ensure alignment in activities and priorities for change;To continuously identify, negotiate and implement improvements to existing contact centre procedures.

Peterborough, United Kingdom

To work within a team to actively sell and cross sell other insurance products in the appropriate manner (in line with the Treating Customers Fairly policy) whilst ensuring that quality customer service is given at all times;To provide support and problem solving and a high quality service to all our customers - thus achieving total customer satisfaction and repeat business for the company through continuous improvement;To maintain and enhance effective working relationships for all internal customers and external customers;To demonstrate excellent sales skills with an ability to overcome objections;To ensure compliance with company and other relevant standards and regulations at all times including data protection, FCA and TCF.

Peterborough, United Kingdom

Dunstan's provide Personal Lines & Commercial insurances across a wide variety of products available.I was responsible for running the office on a day to day basis whilst selling personal and commercial lines to the public and businessesPlace new business and service a portfolio of commercial clients;Develop and maintain positive relationships with clients;Manage renewal process, place cover on best terms where appropriate in accordance with client's needs;Commercial risks include anything from Landlords, Takeaway, Shops, Restaurants, Combined Packages, Motor Trade and Taxi etc;Processing all mid-term adjustments and presentations for all commercial risks to be submitted to underwriters;Settling all insurer accounts at month end.

Peterborough, United Kingdom

Develop mortgage brokers to assist them in providing new business,discussing lending criteria and affordability issues. On the back of the mortgage applications we would get the mortgage introducer to understand the other products that they could sell to their clients ie house insurance and accident, sickness & unemployment insurance as this is what we were targeted for. Making proactive outbound calls in order to asses market trends to gain the thoughts on where the introducers were placing their business in order to gain feedback on where we stood in the current market.

Newark

Joined the company as Insure-Shop which was owned by Equity Red Star before it changed to Equity Direct Broking LtdBesides supporting the branch manager in running the office on a day to day basis I had my own sales targets to achieve ie selling general insurance products to the public and over the telephone.

Peterborough, United Kingdom

Joined the company as Colonnade Insurance Brokers before being taken over by Swinton Insurance around March 2003.