Bryan Williamson Email & Phone Number

Plano, Texas, United States

Led a team that designed and implemented the interfaces, data migration and reporting strategies for a major customer during a transformation project that saw the retirement of multiple legacy platforms into a single SaaS platform. Guided the customer reporting team on how to blend the data from the new SaaS platform with the remaining legacy systems to ensure reporting and business continuity.

Dallas/Fort Worth Area

Responsibilities include managing a team of developers who develop custom applications to meet business needs. Meet with application business owners to document user requirements and translate those into technical requirements for the development team. Execute DBA responsibilities during the application development phase.

Responsibilities include acting as SME and highest level of escalation within EMBARQ on the following systems: Signaling Transfer Point (STP), Signaling Control Point (SCP) databases, E911 systems, Network Monitoring and Analysis (NMA), and SS7 protocol analysis. Track and analyze performance data to ensure all operational objectives are met/exceeded for these systems. Perform acceptance testing on hardware and software components of these systems. Prepare written reports on symptoms, actions, root cause analysis, and customer impact on major outages by gathering information from all fix agents involved in the troubleshooting and repair of outages. Define, select, and implement Irreversible Corrective Actions (ICA) to avoid future problems. Develop action plans, schedules, policies and procedures, and deliverables to implement the selected ICA.

Supervised 11 field techs and 4 switch techs in day-to-day operations. Trained new technicians on the Motorola SC-614, SC-4812, EMX 5000, Nortel DMS, and Motorola CBSCs. Supervised the changeout of 159 Motorola SC-614 BTSs to SC-4812 BTSs in support of Sprint PCS’s 3G project. Supervised the changeout of the Motorola EMX5000 to a Nortel DMS 250. Interfaced with various departments including Translations, Network Design, SS7 Translations, Billing and Revenue Verification, and Sprint LD. Work with RF Engineers to collect and interpret drive test data and make changes to BTS RF parameters to optimize the network. Also worked with the RF Engineers to troubleshoot coverage complaints received from customers and sales personnel. Worked with RF Engineers to ensure that new cell sites were turned up on time and met their coverage requirements.

Maintain a Nortel DMS 250 Supernode. Performed translations changes and troubleshooting in the Indiana and Michigan switches. Responsible for investigating customer complaints that could not be resolved by customer care such as dialing problems, translations problems, and equipment problems. Responsible for preventative maintenance, 911 routing, switch expansion, DS3 multiplexers, TelLabs DACS equipment, local Telco trunk circuits, grooming roaming tables as updates came out from roaming clearing houses.