Bryan Williamson Email & Phone Number

Red Bank, NJ, US

Red Bank, NJ, United States

• Control expenses within all areas of housekeeping, Monitor guest satisfaction.
• Conduct pre-shift meeting and review all information pertinent to the day's
• Assist with deep cleaning projects and assist housekeeping staff during unanticipated rush periods
• Inspect guest rooms to ensure the highest cleaning standards are met.
• Oversee guest supply ordering through BirchStreet Systems
• Manage payroll; create weekly schedules for Housekeeping staff according to forecasted hotel occupancy in order to minimize use of overtime

New Jersey

• Assisted in day-to-day operation of the hotel front office administrative duties
• Monitored guest satisfaction processes, responded to guest concerns and inquiries.
• Achieved all corporate goals for 2012 including
• Trained and developed front desk agents and performed associate evaluations
• Prepared staffing schedules, completed payroll, and monitored labor costs to ensure compliance with budgeted figures

• Facilitated day-to-day administrative duties required to operate a hotel
• Worked as part of a team that maintained a customer service rating of 80%
• Recognized for the Grand Performance, Employee of the Month Award - April 2011

Cambridge Maryland

I came to this hotel to help out with the Front office and Guest services, during busy season per the request of the rooms director

• Provided employees with guidance in handling difficult or complex problems and complaints
• Trained and instructed employees in job duties and company policies or arranged for training to be provided
• Implemented corporate and department policies, procedures, and service standards in tandem with management
• Oversaw multiple departments, not only the front office, but housekeeping, reservations and engineering departments on the nightshift

• Worked effectively with a team that maintained a AAA 4-Diamond Status and a 85-95% customer service rating throughout duration of position
• Verified customer credit and established how the customer would pay for the accommodations
• Posted charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or through POS system
• Recognized as Employee of the Month – January 2010

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.Present menus to patrons and answer questions about menu items, making recommendations upon request.Assisting in cooking procedures and managerial duties in the kitchenWorking knowledge of coordinating all aspects of managing a restaurant

Inspect dining and serving areas to ensure cleanliness and proper setup.Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.Greeted all customers dining at the restaurant Managed the organization of seating charts on a nightly basis Oversaw.

Associate Of Science, Hotel Management

Bachelors Of Science; 2010, Hotel Management