Manages a team of systems & software engineering resources for implementation, upgrades & support of KPHC HealthConnect (Epic) Application & supporting infrastructure.

Manages and oversees the receipt and code engineering of Epic & EEG code for all KP regions. Engages vendor partners to facilitate upgrade and install strategies, technical communications, issue resolution, code management and cross regional implementation coordination. Prioritizes and coordinates engineering resources and workload for the API team. Provides direction Identifies and analyzes Epic code issues across all KP regions. Coordinates cross team activities within KP for code deployment, package builds, issue resolution and regional communications. Works with vendor and business partners to identify and solve issues surrounding Epic code drops and installations into Regional and National environments. Synchronizes dependent activity between various sub-groups within the KPIT organization.

Created and monitored the national & regional release schedules for the Kaiser Permanente HealthConnect Program. Worked with regional team leads to identify and monitor deliverable/milestone completion for scheduled software development releases. Worked with the software vendor to establish a uniform code delivery process. Developed and executed release management processes to ensure coordination of software deployments. Presented new policies and procedures to management team for program acceptance and implementation. Coordinated with regional leads and national release managers to develop implementation schedules. Actively identified project impacts and provided resolution for key issues, and risks.

Served as project manager and third party software vendor manager for DIAMOND Solutions healthcare software division of Dallas, Texas, based Perot Systems. Worked within the Project Management Office (PMO) environment to directly plan and manage client/server development project teams on simultaneous projects. Worked directly with clients to develop functional requirements, define project deliverables and to derive technical solutions. Gathered, validated, and attained client sign off of business requirements. Created work estimates and detailed project plans. Employed Project Management Institute (PMI) based methodology to plan, implement, track, report project milestones and manage issues. Provided real time project status updates to clients and internal managers. Responsible for timely project infrastructure set-up, accurate resource allocation, and on-time client/management status reporting. Conducted project status sessions, issue discussions, and change management board meetings. Interacted effectively with management to control project workloads and overall product quality. Authored internal policy and procedure documents to improve the DIAMOND software maintenance release cycle and define customer requirement submission, estimation, and development process. Generated/maintained client and third party vendor relationships by evaluating new products on build versus buy basis, providing quality service and consistent follow-up to requests. Worked closely with internal employees to gather feedback on potential new vendor products to integrate with DIAMOND. Oversaw solicitation, contract negotiations, and maintenance of third party vendor relationships.

Managed projects for comparative on-line insurance marketplace, serving on healthcare and automotive insurance web development teams. Specialized in management of client requirements through web development lifecycle and client relationship management. Participated in business development through sales calls and product demonstrations in conjunction with account management staff. Authored web requirement documents, functional specifications, project plans, proposal documents and contract exhibits. Developed, fostered, and maintained client relationships. Managed client timelines, issues, and quality expectations for all work contracted for and maintained on Internet marketplace. United with all levels of management and associates across internal teams to achieve company objectives and to successfully service client account needs.

Led projects for Business Development Unit, holding responsibility for all new business proposals and marketing communication development. Managed, mentored, and edited content of three full-time proposal writers. Authored original content for business proposals and marketing collaterals. Interacted with all levels of associates to achieve company sales closure objectives and to successfully service remote claim office and field staff with accurate, complete company information. Introduced new templates, policies, and procedures to improve unit quality and consistency.

for development of business proposals, inquiries, marketing communications, and presentations for prospective clients. Interfaced closely with strategic account executives, sales vice presidents, underwriters, business analysts, and managers to understand client needs and develop solutions tailored to requests. Maintained claim qualitative informational database, network performance database, and other marketing tools for use throughout organization. Developed and implemented focused strategic marketing plans based on market segmentation, employer group demographics, and other factors with salespeople and key health plan personnel. Analyzed critical data pertaining to claim performance, new products, provider networks, underwriting trends, and competitive market analysis.

Served at three separate positions for claims and employee benefits division. Developed and implemented company’s electronic data interchange (EDI) marketing strategy for western region claim and customer service operations, covering California, Hawaii, Nevada, Oregon, and Washington. Promoted EDI strategy though outside sales and seminars aimed at healthcare providers in cooperation with other health insurers in addition to mailings, telephone calls. Performed on-site/provider office EDI vendor product demonstrations and educational meetings. Analyzed marketplace and company trends, reported results to management, and made recommendations for future marketing and promotional activities to further increase EDI claim strategy. Managed and conducted training classes for newly hired service team members covering claim processing, accounting, customer service, and system operation. Handled complex customer service phone issues, complicated healthcare claim accounting and review, and adjudication of high dollar benefit claims.