Bryan Close Email & Phone Number

Ripley, Gb

Derbyshire

Designer and deliverer of comprehensive training solutions for gauging, surveying and design software for the rail industry, for both online/e- learning and classroom environments.Developed all training delivery so that it can be delivered both online and face to face.

Stoke-On-Trent, United Kingdom

Delivered Information Governance Training NHS Staff (Inc. GPs, Dental, Optician and Pharmacy).Developed IG Toolkit Templates.

Derby, United Kingdom

Provided assistant to inbound customer queriesResolved customer issues via telephone and emailAssisted with the development of training

Designed Training Materials for clientsManaged the development of Training Courses for clients

Surrey

Provided IG training to all PCT staff ensure that the PCT was compliant with Department of Health requirements for Information Governance.Evaluated the current IG Training Solution and consulted with the PCT in highlighting areas in which the current solution could be further developed and improved.

Developed and delivered the training for Kuehne & Nagel’s during their rollout of Red Prairie Warehouse Management System during the Virgin Media Project. The training was delivered in a live warehouse environment and comprised of Health & Safety training, Red Prairie training and Core Process training.During this time, I moved from training delivery to work directly with the Training Coordinator/Manager on the R3 release project for Red Prairie. I created, designed and developed training… Show more Developed and delivered the training for Kuehne & Nagel’s during their rollout of Red Prairie Warehouse Management System during the Virgin Media Project. The training was delivered in a live warehouse environment and comprised of Health & Safety training, Red Prairie training and Core Process training.During this time, I moved from training delivery to work directly with the Training Coordinator/Manager on the R3 release project for Red Prairie. I created, designed and developed training videos to accompany all Red Prairie changes as well creating videos for BAU training. It was also my responsibility to ensure that process flows, ABC training modules and sign off quizzes were developed and accessible on the Virtual Learning Environment.Managed the training roll-out/delivery schedule for the transition from Release 2 to Release 3 of Red Prairie. Show less

Worked with the Information Governance and Security Manager to facilitate the implementation of the PCT's uptake and usage of Information Governance, and to ensure complete compliance with all components of the IG toolkit; version 7, in readiness for its upcoming audit. To achieve this, worked with nominated personnel to ensure that they had the required evidence to meet the minimum standard of level 2 or that they had in place an action plan detailing how they intended to meet the minimum… Show more Worked with the Information Governance and Security Manager to facilitate the implementation of the PCT's uptake and usage of Information Governance, and to ensure complete compliance with all components of the IG toolkit; version 7, in readiness for its upcoming audit. To achieve this, worked with nominated personnel to ensure that they had the required evidence to meet the minimum standard of level 2 or that they had in place an action plan detailing how they intended to meet the minimum standard of level 2 within the allotted timeframe. Show less

Identifying the training requirements and delivering training for Choose and Book for the trust at their three sites, QE11, Lister and Hertford County. Also identifying any discrepancies that currently exist with the way that each site deals with CAB and ensuring that uniformity exists as they move to a specialised service for each specialty for the 3 sites. Introduced new ways of working for contact centre staff to maximise their efficiency, understanding and usage of Choose And Book.

Working on the Invest to Improve programme at Luton PCT. Projects include Information Governance, Choose And Book and IM&T

Designed, developed, delivered and evaluated the training material in preparation for the BSS Group’s ROC and CSR projects. Liaised with all levels of the business in order to ensure that all material was ‘fit-for-purpose’, as well as development of the course structure; including gap-fill analysis to ensure that the course met with stakeholder requirements. Conducted dry-run training to the business for evaluation and sign-off. Also worked off-site with Branch Managers as part of awareness… Show more Designed, developed, delivered and evaluated the training material in preparation for the BSS Group’s ROC and CSR projects. Liaised with all levels of the business in order to ensure that all material was ‘fit-for-purpose’, as well as development of the course structure; including gap-fill analysis to ensure that the course met with stakeholder requirements. Conducted dry-run training to the business for evaluation and sign-off. Also worked off-site with Branch Managers as part of awareness raising in preparation for go-live. As part of the material construction, other duties included that of content author were I worked to agreed standards and templates as well as creating a glossary of terms in readiness for go-live. Show less

Software rollout project to 120,000 end users. Managed a team of Trainers. Author and designer of training materials. Created processes and managed training schedule.Assisted with Project managed deployment and integration of systems, working within a Prince 2 environment. Created project plan, managed risks and issues. Production of weekly highlight reports.Liased with floor managers at each of the sites as part of the awareness raising initiative; helping them to understand and… Show more Software rollout project to 120,000 end users. Managed a team of Trainers. Author and designer of training materials. Created processes and managed training schedule.Assisted with Project managed deployment and integration of systems, working within a Prince 2 environment. Created project plan, managed risks and issues. Production of weekly highlight reports.Liased with floor managers at each of the sites as part of the awareness raising initiative; helping them to understand and appreciate the reasoning behing the migration. Show less

Delivered the training for the NHS as part of their Choose & Book implementation. Training delivered to all members of the NHS, from Receptionists to Consultants as well as within a variety of surroundings, ranging from classroom environment to 1-1 training in GPs Surgeries. Also instrumental in the design and initial delivery of the training of Choose & Book to the Mental Health Key Workers within a designated area.

Author, designer and deliverer of technical and non-technical training material as well as course developer and evaluator for the Internet Service Provider’ BTYahoo! and BTOpenworld. Assisted other sites – nationally and internationally with their training and development requirements. Produced a customer service course that was implimented as part of the training course.Managed full training life cycle including change control implementation and management.Trained groups of up to… Show more Author, designer and deliverer of technical and non-technical training material as well as course developer and evaluator for the Internet Service Provider’ BTYahoo! and BTOpenworld. Assisted other sites – nationally and internationally with their training and development requirements. Produced a customer service course that was implimented as part of the training course.Managed full training life cycle including change control implementation and management.Trained groups of up to 40 and held one-to-one sessions, also used Computer Based Training (CBT) when required.Managed the training requirements necessary to meet targets, ensured that the other trainers within the department were supported and mentored. Ensured that training was delivered effectively and that these targets were met. Interviewed perspective Call Centre Agents and conducted the appraisals of both the Trainers as well as those being trained. Show less

Msc, Computer Science

Included:- Visual Basic; JAVA; SAP; Web Site design; Oracle; Databases; A.I.; Soft Systems Methodologies; Systems Analysis and Design.

Post Graduate Certificate, Psychology, 2:1

Included:- Real World Research; Evolution & Darwinism; Decision Making; Quantative & Qualitative Methodologies.

Bsc (Hons), Psychology

Activities and Societies: Archery BSc (Hons) Psychology: Included Biological Foundations of Psychology, Cognitive Psychology, Qualitative.