Bryan Adrian Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

- Assess, evaluate, and analyze current workflow procedures to identify areas for improvement and suggest corrective actions to align processes with best practices.- Create, revise, and design business process maps, SOPs, and re-engineer workflow processes to streamline operations and implement IT-based solutions for enhanced effectiveness and cost efficiency.- Identify risk-control points within processes and collaborate with relevant departments to develop policies and regulations for Residential, SME, and Business Enterprise/Hospitality segments.- Lead end-to-end core business process improvement in Fixed Broadband Telecommunication industry and support improvement in Procurement, Logistics, IT Services, and Finance, and others.- Standardize the procedure of Customer Service Handling, including over 200 types of cases- Gather business requirements from related user for Vendor Management System, e-Procurement, and Document Management System.- Conduct investigations to find the root cause of incidents related to procedural non-compliance using data collection and analysis to obtain corrective action- As part of a team for the preparation and implementation of ISO 27001 (Information Security System Management) dan ISO 20000-1 (Service Management System)- Conduct gap analysis of current systems to requirements for implementing Personal Data Protection Regulation (UU PDP).- Experience in BOSS, CRM, Odoo ticketing system process flow for telecommunication industry.

Jakarta, Indonesia

- Conduct internal audits for ISO 9001, 37001, 14001, and 45001 to ensure system management compliance with ISO standards.- Assist in fraud investigations by analyzing system log data, process trails, and other relevant information.- Act as Management Representative for ISO 45001 and ISO 14001, overseeing Occupational Health and Safety System Management and Environmental System Management compliance.- Collaborate with the parent company's Risk Management team (Dian Swastatika Sentosa: DSSA) to conduct risk assessments in every department and risk mitigation.- Work closely with the IT Department to assess process risks and requirements, and suggest improvements for system development and change management.- Gather and analyze data to support business process improvement initiatives or policy development.- Prepare reports on Social and Environmental Responsibility as required by strategic partners.

Jakarta, Indonesia

- Participate in a 3-month initial training program covering various departments, learn about MyRepublic ID and fixed broadband telecommunication business.- On Job Training in the Business Process department for 8 months, focusing on end-to-end process mapping and gap analysis for ISO implementation (9001 & 37001).- Serve as Management Representative for ISO 9001 (Quality Management System) and ISO 37001 (Anti-bribery Management System), overseeing implementation and compliance.- Final Project: MyRepublic ID successfully obtain ISO 9001 and ISO 37001 certification within 8 months of preparation.

Greater Jakarta Area, Indonesia

- Along with a team consist of 7 people, orchestrated and navigated the organizational direction and objectives based on the vision and mission of the industrial engineering students association for the period.- Established a new administration system that archiving data regarding projects to be read and used as a reference for the following year.

Greater Jakarta Area, Indonesia

- Supervised a team of 5 people and act as a project management officer for all 5 of the academic division projects.- Consolidated monthly progress and report of all academic division projects to head of department.

Greater Jakarta Area, Indonesia

- Leading a team of 4 people to planned, executed, and evaluated a tutoring event that helps 327 students in the preparation of mid-term and final exam.- Align communication between students, tutors, and teachers to ensure similarity of information regarding the exam material.

Greater Jakarta Area, Indonesia

- Analyzed and proposed a new scheduling system of operator in packaging material warehouse that balancing the workload between operators.- Calculated a standard time needed for material preparation of one batch production as a foundation for operators' one-day target.- Implemented an innovative scheduling system of operators that reduce 2 operators needed for preparation task in shift 1.

Bachelor Of Engineering - Be, Industrial Engineering, 3.54

Activities and Societies: Himpunan Mahasiswa Teknik Industri

High School Diploma, Science, 511