Bryan A. Turner Email & Phone Number

Beverly Hills, California, Us

Beverly Hills, California, Us

Houston, Tx, Us

Mclean, Va, Us

• 297 Guestrooms; 13,000 Square Feet- Meeting Space• Ensure the success of events and convention groups by serving as the liaison between the hotel operating departments and the client• Conduct pre-planning site meetings and assist in the sales process where required• Manage and execute the terms of the contract for the group/convention/program as outlined by the sales manager• Build Group Blocks, Input Rooming List and Create Direct Booking links• Implement File Turnover process from Sales to Convention Services• Create a new Standard Operating Procedure for Banquet Event Order’s and Group Resumes• Provide a service culture that generates positive event satisfaction, sustained revenue achievement, excellent internal communications and team participation.

Mclean, Va, Us

• Plan and Execute PM Hotel Group 2016 Sales Summit • Plan and Execute Grand Opening of hotel restaurant- “Bergen Social”• Execute written sales agreements for meetings, conventions and events and the successful execution of such events in the hotel's continuing effort to deliver outstanding guest service and financial profitability.• Maintain relationships among clients, their representatives and the hotel to ensure full participation in servicing accounts• Executes Banquet Event Orders and Group Resumes accurately with detailed information. • Partner with Operations Departments• Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services.

New York , Ny, Us

• Reserve conference rooms and coordinate services for groups and organizations holding meetings, conferences and other events on hotel grounds.• Assign banquet/meeting rooms based on the needs of clients.• Establish rapport with meeting planners while promoting hotel facilities and services. • Conduct site inspections.• Plan and conduct pre & post convention meetings with clients and applicable departments• Finalize the program/agenda with the client and check all scheduled function• Ensure all special arrangements, food and beverage needs, and requests are set up and that all client orders are signed by authorized representatives. • Executes Banquet Event Orders and Group Resumes accurately with detailed information. • Remains updated on catering menus, set-ups, services, capabilities and product knowledge within the hotel as well specified hotel competitive set.• Ensures all accounts and contract profiles are properly maintained in Delphi Sales and Catering and activities are traced and followed up in a timely manner.

New York , Ny, Us

• Qualified all incoming group sales leads by assigning dates and space and researching background information. • Managed lead platforms such as; Cvent, DestinationDC, Krisam, Starcite, and MeetingBroker.• Property gatekeeper for NewMarket Delphi. Oversaw the Delphi system upgrade. Successfully merged over 2,000 duplicate accounts, corrected over 1,000 bookings and accounts with errors, and created numerous Delphi Market Vision reports. • Managed all citywide convention leads. Presenting all citywide convention leads in the daily business review, submitted proposals to the convention bureau, notified the team of the status of the citywide conventions, and updated the citywide calendar once updates were released.• Assisted Sales Managers as needed with drafting contracts, conducting sites, and creating sales proposals.

Bethesda, Maryland, Us

• Executive Committee Manager• Develop plan of action to increase guest experience index /Respond to all Guest Comments through GEI• Starwood Preferred Guest Champion- Oversee SPG Program.• Oversee full operation of Hotel Gift Shop.• Oversee Purchasing for Front Office in compliance with annual budget• Analyze business forecasts and schedule accordingly for Front Office Department• Assist With Revenue Management Task; Opening/Closing Hotel; Input Rate Codes; Review sell out strategies• Act as MOD in the absence of the General Manager• Assist with Room Inspections in the Housekeeping department.• 196 Room Property

New York, New York, Us

• Previous Positions Held: Front Office Supervisor, Assistant Front Office Manager, Opera Key Operator• Two nominations for Employee of the Month 2007 • Two nominations for Manager of the Quarter 2008 & 2009• Recipient of Manager of the 3rd Quarter 2009; Recipient of Loews Legacy Award for Manager of the year 2009 • Cross Trained: Housekeeping, and Banquets.• Oversee Purchasing for Front Office in compliance with annual budget• Review Monthly PNL Reports; Star Report; Daily Statistics Report.• Develop plan of action to increase Guest Satisfaction Scores• Conduct Daily Operations Meeting; Discuss Daily Statistics, Functions, areas of opportunity• Oversee the operation of Implementation of New Opera PMS Computer Software system at the Annapolis Property;• Task Force- The Madison Hotel- Washington D.C.- Front Office Manager / 500 Room Property• Task Force- Hard Rock Hotel-Orlando, FL. Assist with Implementation of New Opera PMS computer software system/conduct Training sessions. / 600 Room Property• 217 Room PropertyHuman Resources Task:• Train Front Office new hires in compliance with Loews Hotels procedures• Interview, train ,coach, and counsel Team Members and complete performance evaluations• Assist Human Resources/Training Manager-Conduct Training courses / New Hire Orientation / Employee Relations• Peer Review Committee• Review Statistics on Employee Opinion Survey / Relay Feedback to department heads / Develop Action Steps to improve on the Areas of Opportunity

Columbia, Maryland, Us

Bachelor'S Degree, Meeting And Event Planning

H.S. Diploma, All