As a Manhattan IT Support specialist at Tata Consultancy Services, my role has been multi-faceted, encompassing various aspects of software development, performance testing, and run support. I successfully completed ILP Java Core, gaining in-depth proficiency in Java Core, Oracle, and Design Patterns.In the domain of performance testing, I demonstrated competence in utilizing tools such as LoadRunner and ALM to ensure software robustness and reliability. My expertise extends to providing comprehensive run support for Manhattan Warehouse - TLM, where I worked extensively with technologies like WM/TMS, Oracle, AWS Cloud, Splunk, and Service Now.I have also leveraged Python, JDBC, PowerBI, SQL, Cloud Services, AWS, Linux, and DynaTrace to deliver efficient and secure IT solutions. My diverse skill set, including Cloud Computing, SQL, Information Technology, Python, and Computer Science, allows me to drive technological growth and business success.

During my tenure with MegaPath, I played a multifaceted role, effectively managing technical support, wiring, activation, installation, and MACD support for a wide range of systems, including data, voice, security, and DNS. I proved instrumental in troubleshooting complex technical issues, providing critical wiring support both independently and alongside third-party teams.My role in activations and installations spanned across data, voice, and security domains, ensuring seamless system setup and optimal performance for our clients. My proficiency in MACD support further allowed me to effectively oversee data, voice, security, and DNS-related modifications, additions, and deletions.In this dynamic role, I was able to leverage my comprehensive skills in Information Technology and Computer Science, providing top-tier support and contributing significantly to the company's operational success.

During my four-year tenure at AT&T, I held the dual-role of Data Specialist and Sales Associate. In this capacity, I was responsible for overseeing retail sales while keeping pace with the latest developments in data devices. A significant aspect of my role was to train staff on emerging technologies, ensuring that our team was well-equipped and knowledgeable about industry advancements.My responsibilities extended beyond sales to include a deep involvement in the rapidly evolving field of data devices. This allowed me to enhance my expertise and understanding of this area. I was committed to continuous learning and professional development, both for myself and the team. This approach enabled us to foster a culture of technological adeptness, resulting in a high-performing team.I consistently applied my skills in Information Technology and Computer Science, contributing to the company's sales efforts with informed strategies and innovative solutions. Key skills developed and applied in this role included Technology Services, Effective Communication, Advanced Information Technology, and Computer Science.In addition to driving sales, my role allowed me to deeply engage with the evolving field of data devices, fostering my understanding and expertise in this domain. Through my continuous learning and development, I was able to impart knowledge and drive the professional growth of our staff, fostering a technologically adept and high-performing team.Throughout my time at AT&T, I consistently leveraged and expanded my skills in Information Technology and Computer Science, solidifying my technical foundation and enhancing the company's sales efforts through informed strategies and solutions.