Senior Manager, PMO and Service Operations

• Led a multi-year, enterprise-wide conversion of four business critical applications to a new Enterprise Data Warehouse for use in actuarial analysis for forecasting and reporting to Wall Street. This effort included multiple project streams, monthly processing for over 500M members, an average annual budget of $2M and over 60 team members.• Drove the high-quality completion of deliverables for dozens of clients including: WellPoint/Anthem, State of Arizona, American Cancer Society, Novartis, Cigna, Iowa Telecom.• Defined processes and tools best suited to each project. Used established project information management tools (Planview, MS Project, JIRA) and created custom built tracking and reporting applications (Access, Excel, SQL) where necessary to ensure that progress was accurately, efficiently and purposefully tracked and reported to leadership. • Specialized in managing teams in multiple locations and work environments, keeping up with the evolution of onsite, offshore, offsite/work from home and “onshore” team models. Led teams across broad technical, financial and business disciplines.• Led teams through multiple implementations of Siebel and Oracle Business Intelligence (OBIEE) solutions for clients in the Healthcare, Communications and Products industries. Designed and developed applications, data storage, interface and integration solutions using Siebel, Siebel VB, EIM, DAC, OBIEE, Informatica, SQL and PL/SQL technologies.

• Managed resources focused on the delivery of Siebel CRM solutions using Siebel vertical and horizontal application products (Sales, Call Center, Order Management etc.). Specialized in data analysis, integration, interface and migration using Oracle and SQL Server tools on UNIX and Windows platforms. Siebel 1998 Certified Consultant.• Designed and developed solutions for clients such as: XO Communications, BellSouth, VeriSign, DISH Network/Echostar, Accenture