Proactive, customer-focused general manager with broad operations and sales expertise. Leadership experience and P&L responsibility in service, supply chain, and retail industries. Proven ability to develop teams driven to exceed operational expectations. Known as a strategic thinker with a passion for customer excellence. Bachelor’s degree in engineering from West Point; MBA. Core competencies include: » General management. At G&K, total P&L for a multi-site business unit with $15M in sales and 100+ team members. Team was comprised of plant, route delivery/service, sales, general office, and HR. In first full fiscal year as GM, led my business unit to exceed operating plan in both revenue ($11M) and operating income (12%); we were the only business unit in the Southeast region to achieve that performance. » Operations leadership. Proven success in a global sourcing and supply chain environment. Developed and executed product plans which included raw material acquisition and finished garment production in the U.S., Caribbean, Central and South America, and Asia. At Oxford, exceeded customer expectations in service and support areas of planning (35% lead-time reduction), on time delivery (97%), and fill rate (100%). » Sales management. Strong believer in retaining and expanding the customers we have – as well as winning new ones. At Oxford, grew sales from $13.8M to $30M in four years, a 21% CAGR. At G&K, grew sales through personal involvement in the sales process; achieved 92% of plan in the weak economy of FY2010. Led the region in customer retention: 99% in competitive situations (versus an average of 93%) and 93% overall (90%).Specialties: P&L accountability, budgeting, forecasting, planning, sourcing, supply chain management, logistics, sales, account management, customer relationship management, leadership, team building, personnel development.