Responsible for UX strategy and design for products in situation awareness and maritime security sectors. Champion products from concept to completion, managing all aspects of the design-build cycle.

Developed unique solutions for operational risk management tools in the Coast Guard’s aviation safety community. Consolidated complex subject matter into field-usable planning tools. Managed diverse team, including pilots, psychologists, human-performance experts, and software engineers.Led all aspects of support to Interagency Operations Center acquisition project, with annual billings near $1M. Provided program management, project planning and control, system engineering, technical support, configuration management, integrated logistics, and business operations support services for the requirements development, acquisition, contract management, testing/quality assurance, fielding and sustainment of 35 Interagency Operations Centers throughout the nation.

• Served as a lead analyst responsible for determining project feasibility by evaluating objectives, limitations, options, costs, and benefits of a proposed $500 million system acquisition.• Defined operational requirements by conducting detailed gap analyses of current and future system capabilities, including authoring a 53-page operational requirements document to guide the project.• Gathered and documented technical requirements using process flows, use cases, SME interviews, workshops, and investigation of existing inefficiencies.• Routinely conferred with top-level officials from many different functional areas including IT, operations, and budgeting, to compare project plans with short- and long-term IT objectives.• Recognized as a ‘systems expert’ within 1 year by superiors and demonstrated this experience by leading gap analyses for new DHS and Coast Guard research initiatives.• Developed over 20 resource proposals for a range of initiatives from personnel shortfalls to technology gaps resulting in the growth of 300 new Coast Guard command center positions and budget increases of $400 million over five years.

• Directed all aspects of management, administration and training of 50-person crew, $900,000 annual budget and $25-million worth of property, including a Coast Guard vessel and equipment. • Reduced formal disciplinary activities by 15%, achieved a 35% crew advancement rate, and a 100% reenlistment rate.• Drove development of state-of-the- art multimedia crew training center. Highly successful project became a “Model Space” for changes to all the other vessels in the class.• Controlled unit actions by directing enlisted personnel, coordinating navigation systems, and monitoring task accomplishments resulting in unprecedented success during 1,300 hours of homeland defense hours after 9/11.

• Developed a readiness assessment tool that was deployed to the Coast Guard’s entire Atlantic fleet, which helped to reduce administrative overhead by 50%.• Analyzed, updated, and disseminated a new training curriculum and methodology for over 1,200 students resulting in streamlined procedures that reduced inspection and assessment time by 30%. • Revamped USCG training processes resulting in a 22% increase in operational readiness scores and a $600K annual savings.