Bryan Benitez Email & Phone Number

Los Angeles, Ca, Us

Hawthorne, California, Us

- Create, organize, and manage product data accurately across frontend and backend web.- Engage with customers via social media channels to maintain a grasp on customer demand for Tesla mods.- Provide website experience input that leans into enhancing the online shopping experience through audit findings.- Write compelling content that implements SEO best practices & improves website ranking and traffic.- Ensure the website is up to date with accurate product listings, pricing, and descriptions.- Collaborate with the paid marketing team to develop, implement, track, and manage paid advertising campaigns across various platforms, including Google, Meta, and X Ads to meet aggressive ROAS goals- Create and execute email marketing campaigns that aim to gain Youtube subscribers, bring in product interest, and improve conversions.- Grow Unplugged Performance's social media channels to over 100K followers with usage of engaging content- Effectively manage product assortment through day-to-day site operations such as managing product catalog, PDPs’, and media galleries to ensure that company is marketed as the leader in the EV space.- Project manage the complete revamp of the Unplugged Performance 2.0 website in collaboration with Design and Web Development team

As the founder of Caffeinated Media, I am freelancing my skills to clients who want to build their brands. I have helped clients like local Los Angeles city organizations that do not have a digital presence established. Working with the clients, I manage the execution of marketing campaigns, paid advertising, community events, and art exhibits on social media channels like TikTok, Facebook, Instagram and LinkedIn. I also offer website content assistance; SEO updates, website content updates, and asset changes(WordPress). I also work on community engagement by responding to social media inquiries made via comments, reviews, likes, and DM's.

San Francisco, Ca, Us

- Develop the social media customer care strategy Wish provides on Facebook, Instagram, and Twitter- Partner with our Social Media Agent team to manage our App reputation via the iOS App Store and Google- Monitor customer support performance on social channels to recognize trends and drive improvements to internal processes and reporting structure- Moderate comments and messages made on Facebook, Twitter, and Instagram and handle any escalations- Create knowledge and process documents that compose thoughtful, personalized responses for a variety of customer requests- Daily monitoring of escalated tickets to identify ways customer support solutions can be optimized- Troubleshoot app issues reported by customers and communicate across stakeholders- Meet with outsourced vendors to sync on agent performance and identify areas of agent improvement- Design and develop new agent processes that decrease Time to Resolution by 10% and increase CSAT- Conduct monthly analysis on support tickets to drive product changes in our customer support resolution internal tool

San Francisco, Ca, Us

- Build deep and extensive knowledge on Wish products, with special focus on those that most directly impact our customer base- Manage and drive the readiness of the Customer Support Operations Team by working closely with the Training and Vendor Specialists, ensuring that all workflows, tools, and content are ready for new or updated features - Manage and investigate bug reports from Customer Support Operations, triaging them to Engineering and providing status reports- Collaborate with Product and Engineering, particularly around critical issues that impact a large set of our customer base- Partner with the Product and Engineering team to implement feature improvements focused on increasing internal agent efficiency, resolution of user issues, and improved CSAT Customer satisfaction- Participate in curation of documentation and resources to streamline ticket resolution and highlight new features - Collaborate with Engineering and Product Management to shape, support, and execute product goals that positively impact the user experience- Instill a focus on our Wish Local customer experience by creating objective data driven stories that influence and convince product teams to prioritize quality projects - Be a product expert around the Wish Local, User Referrals, User Generated content, and Promotions program for the Customer Support team

San Francisco, California, Us

- Coordinated with the Product Management, Product Strategy, and Supply Chain team to ensure product, collection pages, and website content are created, tested and scheduled for global releases- Updated and maintained the product catalog across our 6 global websites - Identified customer feedback trends that aimed to improve the website content and experience (localization, accurate product stock availability and “back in stock” expectations)- Investigated and conducted technical assistance to the any tech issues the Customer Experience Team reported; escalated to Engineering team if needed- Reviewed, verified and uploaded all website assets and copy to ensure web campaigns were set up for success- Oversaw daily management of the Returns Management system- Optimized customer support processes related to E-commerce or Digital Product- Created the digital footprint to Allbirds' Bulk Ordering Program

San Francisco, California, Us

- Became familiar with our digital product catalog and offered technical help to the Associate Product Manager - Built rapport with the New Zealand warehouse to identify solutions that decreased customer returns- Maintained a high customer satisfaction rating and contributed to the team’s Net Promoter Score- Worked with a coworker to create a bulk ordering sales program aimed to get rid of excess inventory

San Francisco, California, Us

- Delivered world class customer support via multiple contact channels (SMS, Email, Live Chat, Phone)- Engaged with customers and take feedback on product and other aspects of our business to improve the company- Proactively identified areas of opportunity for Allbirds customer experience- Maintained awareness of trends and patterns in customer communication, and created self-help and other creative trainings documents to aid the Customer Experience Team

Mountain View, California, Us

San Francisco, California, Us

- Scheduled, created, and delivered presentations to potential clients that needed digital web solutions- Developed an ongoing relationship with clients to increase the lifetime value of their business- Studied the technical knowledge of the web development to later apply it to my client consultations- Assisted in the project management of multiple web projects to ensure delivery times were met

Denver, Colorado, Us

- Engaged with small business owners via door to door and encouraged them to use our website to post their job listings - Answered any inquiries about what Localwise is and it's involvement with the East Bay + SF job market- Tracked our door to door routes to ensure that all feedback and data is shared with the CEO

- Proactively identified areas of opportunity for community involvement amongst Revolights enthusiasts