Interim Operations Manager & Lead Barista
• Demonstrated superior knowledge of specialty organic coffee characteristics and preparation• Executed exemplary customer service to an ever-changing and diverse demographic• Fostered consumer education and community involvement through in-house seminars• Interviewed and trained new team members while providing ongoing technical guidance• Managed business operations and staff during different periods throughout the year• Designed new shop opening and closing procedures for greater efficiency and control• Collaborated with owners to identify revenue drivers for internet, wholesale, and retail segments