Bryan Yancey Email & Phone Number

Provo, Utah, United States

Managed sales team to find individualized customer solutions, increasing overall sales performance by 7%Designed performance management tools that increased customer follow up engagement from 38% to 78%, ranking 1st nationally and leading to implementation across marketsAdvanced a service leadership mindset leading to the highest national performance in 4 Key Metric IndicatorsRestructured program tools to decrease customer installation wait times from 3 days to 2 hours, consolidating corporate costs by over $22,000 dollars annuallySpearheaded implementation of new initiatives that led to increased team performance and agilityCoordinated with team to overhaul inventory processes to reduce errors, increase efficiency, and improve support scores

Navigated customer needs and provided individualized solutions for in-store walk-insDeveloped personal project management system which led to a promotion to management by the program directorSurpassed customer satisfaction standards and received two consecutive quarterly service awardsOversaw multiple projects and tasks to improve cross-team collaboration and customer satisfaction while also maintaining a customer-focused work ethic

Evaluated financial documents of customers to determine the needs of the clientAdvised clients on the optimal product for their financial situation Enhanced client relationships to elevate client success rates

Trained colleagues to raise team customer service skillsAddressed concerns from users to reach sales goalsTroubleshot technical issues with navigation systems to improve customer experience

Educated families how to become financially prepared in the case of future financial distressAdvised clients on financial solutions for retirement to raise their savingsEarned professional licensing to explain financial products clearly

Managed multiple telephone calls to increase customer service qualityMastered computer system to find and decrease errors in student guidanceMaintained office equipment to provide improved office efficiency

Bachelor Of Business Administration (B.B.A.), Management

Universidad De Cantabria Inicio, Spanish And Culture Studies

3D Animation | Maya Software