Entry-level IT Support professional: recently completed the Google IT Support Professional Certificate - a hands -on IT support Program that covers, trouble shooting, customer service, networking, operating systems, system administration, and security.Skills:Basic computer architecture, operating systems (Windows, Linux), remote connection and virtual machines, computer networking, software management, troubleshooting, customer service, routing concepts, VPNs and proxies, permissioning, package and software management, process management, resource monitoring, systems administration, configuration, centralized management, implementing/managing directory services, data management and recovery, IT security, cryptology/encryption, hashing, network security