Bryan Jones, Mba Email & Phone Number

New York, New York, Us

Strategic leader driving performance improvement across the Quality functions. Responsible for the MA Stars, ACA Stars (QRS), HEDIS, Accreditation, Clinical Quality Assurance, and Quality of Care programs and outcomes.

New York, New York, Us

Leading a multi-disciplined team of individuals focused with responsibilities for Medicare Advantage (MA) and Qualified Health Plan (QHP) Star ratings across the Oscar footprint. We are disrupting the healthcare industry by delivering unmatched customer experience, creating transparency in a clouded industry, decreasing the cost of exceptional medical care, and supercharging people with our technology to make the entire experience easier, faster and better.

Rockledge, Florida, Us

Leading Medicare Stars, QRS/ACA Stars, and NCQA Accreditation improvement efforts powered by customer communications and outbound call center departments, with a goal of creating an extraordinary customer experience and helping customers achieve their wellness goals.

Rockledge, Florida, Us

Developing and leading Medicare Stars, QRS/ACA Stars, NCQA Accreditation, Customer Communications, Outbound Call Center, and Medical Record Retrieval departments with a goal of creating an extraordinary customer experience and helping customers achieve their wellness goals.

Rockledge, Florida, Us

Provide leadership and guidance to Health First Health Plan's contact center with a goal of delivering 5-star customer experience through superior quality, uncompromised safety, and financial stewardship.

St. Louis, Mo, Us

• Revenue assurance analysis/reporting• Analysis of the monthly financial statements• Assist in preparation of the annual budget and periodic forecasts, including operating and capital components.• Assist in preparation of the monthly financial statements, including accruals and monthly variance analysis. • Manage other Accounting functions including Cash, Accounts Payable, and Purchasing. • Manage Reporting and Analysis team responsible for the daily, weekly, monthly and ad-hoc reporting for various departments.

St. Louis, Mo, Us

Leader responsible for the service and sales performance of two channels, as well as call center operations such as work force management, commission systems, call and work order quality assurance, reporting, and analysis. Effective leadership delivered 50% improvement in sales unit productivity in the first year, while I also delivered efficiencies through reporting automation and system utilization.

Monroe, La, Us

Senior team member responsible for reporting and analysis in support of all sales, care and repair business centers; converting data into information and delivering insights to the executive leadership team.

Monroe, La, Us

Subject matter expert leveraged to support the Small Business Call Centers across multiple areas of focus such as product implementation, training, commission systems, reporting, analytics, and vendor support.

Monroe, La, Us

Assist small business owners in managing their telecommunication systems by matching their needs with offered products and services through a consultative approach.

Retain existing customer base and develop marketing strategy to expand the base. Reach out to local business owners and small government leaders to create strategic partnerships and offer service to meet the needs of the firms. Selling products ranging from POTS to Frame Relay and PRI Circuits.

Dallas, Tx, Us

Lead a retail sales and care team. Address customer concerns and needs in a face-to-face environment. Exceed monthly sales quotas, handle inventory and oversee cash handling, to include nightly cash deposits and discrepancy resolution.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bs, Business Management

Aa, General