Bryan W.

Bryan W. Email and Phone Number

Senior Director, Support @ Favor Delivery
Texas, United States
Bryan W.'s Location
Dallas, Texas, United States, United States
Bryan W.'s Contact Details
About Bryan W.

Leading some of the best Support teams for rapidly growing companies. Strong track record of scaling and evolving support teams for success. Deep experience in Contact Centers, Operations Management, WFM, Leadership & Strategy.

Bryan W.'s Current Company Details
Favor Delivery

Favor Delivery

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Senior Director, Support
Texas, United States
Website:
favordelivery.com
Employees:
1661
Bryan W. Work Experience Details
  • Favor Delivery
    Senior Director, Support
    Favor Delivery
    Texas, United States
    View
  • Favor Delivery
    Senior Director | Head Of Support
    Favor Delivery Apr 2023 - Present
    Austin, Texas, Us
    View
  • Favor Delivery
    Director | Head Of Support
    Favor Delivery Oct 2021 - Mar 2023
    Austin, Texas, Us
    Leading Favor's Support Organization (up to 170 team members) to greatness! Favor is the easiest way to get anything delivered in under an hour. Founded in 2013, in Austin, Texas, Favor has grown to service more than 130 cities across Texas with over 75,000 Runners and has delivered more than 18 million Favors to-date. Favor is a wholly-owned subsidiary of H-E-B.
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  • Stealth
    Advisor, Consultant, Mentor
    Stealth 2018 - Present
    Los Angeles, California, Us
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  • Equinox Media
    Senior Director | Head Of Member Experience
    Equinox Media 2019 - 2021
    New York, Us
    Responsible for building (ground-up), scaling, and evolving the Member Experience operation (NYC + AZ) for Equinox's new on-demand fitness streaming platform (EQX+). This venture blended digital and IRL experiences across hardware and personalized content across the EQX portfolio of brands.
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  • Tripactions
    Vp, Global Support
    Tripactions 2018 - 2018
    Palo Alto, California, Us
    Created a global, scalable support organization which grew by 3X in less than a year -- across USA and UK/EUR offices. Successfully integrated global support footprint and built out key divisions including Leadership, WFM, Training + Development. TripActions (now: Navan) is a rapidly growing startup that reinvents one of the most used & hated processes in your workplace.
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  • Grubhub
    Director | Head Of Customer Care
    Grubhub 2012 - 2017
    Chicago, Illinois, Us
    Led the Customer Care organization (at peak, over 1k agents, including mix of in-house and multi-site BPO network) through several years of rapid growth, including our IPO.
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  • J2 Global
    Call Centre Manager, Europe / Manager, Customer Service - Us
    J2 Global 2001 - 2011
    Los Angeles, California, Us
    10-year career with j2 Global included various roles leading customer support teams in the U.S. and Europe.--In 2021, J2 Global changed its name to Ziff Davis, Inc. and now trades on Nasdaq under the ticker symbol ZD.
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Bryan W. Skills

Call Centers Management Customer Retention Leadership Customer Satisfaction Customer Service Team Building Recruiting Call Center Salesforce.com Customer Experience Telecommunications Start Ups Crm Lead Generation Cross Functional Team Leadership Contact Centers Operations Management Analytics Workforce Management Customer Acquisition Microsoft Office Customer Support Global Experience Call Center Development Team Leadership Social Media Hiring Strategy Strategic Planning Time Management Teamwork Team Management

Bryan W. Education Details

  • Cornell University
    Cornell University
    Executive Leadership Certificate
  • James Madison University
    James Madison University
    Psychology

Frequently Asked Questions about Bryan W.

What company does Bryan W. work for?

Bryan W. works for Favor Delivery

What is Bryan W.'s role at the current company?

Bryan W.'s current role is Senior Director, Support.

What is Bryan W.'s email address?

Bryan W.'s email address is bw****@****ail.com

What is Bryan W.'s direct phone number?

Bryan W.'s direct phone number is +165065*****

What schools did Bryan W. attend?

Bryan W. attended Cornell University, James Madison University.

What skills is Bryan W. known for?

Bryan W. has skills like Call Centers, Management, Customer Retention, Leadership, Customer Satisfaction, Customer Service, Team Building, Recruiting, Call Center, Salesforce.com, Customer Experience, Telecommunications.

Who are Bryan W.'s colleagues?

Bryan W.'s colleagues are Troy Edward Miller, Kira Coleman, Myat Su, Jessica Zertuche, Jahmel B., Luis Figueroa, John Barreda.

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