Bryan W. Email & Phone Number

Waterbury, Connecticut, United States

New Milford, Connecticut, United States

• Plan, coordinate, conduct, and document quarterly safety review meetings for each location and conduct follow-ups with each manager if applicable• Ensure company and state idling compliance using GPS reports and camera systems checks• Manage all monthly location reviews and address deficiencies with the Terminal Manager and the Director of Maintenance.• Oversees all aspects of workers’ compensation claims from a set-up with terminal manager to case closure• Track all company… Show more • Plan, coordinate, conduct, and document quarterly safety review meetings for each location and conduct follow-ups with each manager if applicable• Ensure company and state idling compliance using GPS reports and camera systems checks• Manage all monthly location reviews and address deficiencies with the Terminal Manager and the Director of Maintenance.• Oversees all aspects of workers’ compensation claims from a set-up with terminal manager to case closure• Track all company civil suits and follow up with company contact.• Obtains and issues out-of-state trip permits for all locations.• Liaison with the insurance company, terminal manager, and local authorities regarding motor vehicle accidents• Responsible for all OSHA reporting and logging Show less

Hartford, Connecticut Area

• Conduct daily audits at multiple stores: analyze operations, compliance, customer service, and merchandising, upload photos to I-Auditor, and compile data, constantly adhering to retail operations standards • Determine audit scores, summarize results, and share outcomes with regional directors and VPs of operations • Present audit results to senior members and provide necessary training and following up to achieve audit goals, strengthen staff members' customer service skills, and… Show more • Conduct daily audits at multiple stores: analyze operations, compliance, customer service, and merchandising, upload photos to I-Auditor, and compile data, constantly adhering to retail operations standards • Determine audit scores, summarize results, and share outcomes with regional directors and VPs of operations • Present audit results to senior members and provide necessary training and following up to achieve audit goals, strengthen staff members' customer service skills, and improve customer satisfaction • Design post-audit action plans and focus on store cleanliness and pricing to improve store results and standards • Develop strategies for identifying customer satisfaction and experience metrics; share strategies with staff members • Collaborate with auditors across 9 regions to ensure consistency in practices and increase the effectiveness of audits • Implement various short and long-term projects (e.g., store setups and remodels) in a timpromptlygating and tracking project tasks • Increased regional sales and participated in discussions with management about businesses processes to improve operational, financial, commercial, and information systems standards • Created company database to identify, track, and resolve audit trends • Wrote company-wide audit handbook and developed questions for the store audit Show less

Waterbury, Connecticut

• Supervised a total of 45 staff members across 3 stores, strengthening ability to manage multiple units, multi-task, strategically hire employees, and handle ambiguous situations• Maximized store profits by exceeding sales goals, hosting multiple daily profit meetings, controlling expenses, creating a results-driven team, and coordinating and implementing 8 successful events (e.g., semi-annual sales)• Recruited, interviewed, and trained new hires, always acquiring high quality talent… Show more • Supervised a total of 45 staff members across 3 stores, strengthening ability to manage multiple units, multi-task, strategically hire employees, and handle ambiguous situations• Maximized store profits by exceeding sales goals, hosting multiple daily profit meetings, controlling expenses, creating a results-driven team, and coordinating and implementing 8 successful events (e.g., semi-annual sales)• Recruited, interviewed, and trained new hires, always acquiring high quality talent • Assigned staff measurable and individualized objectives, monitored progress, processes, and results, provided feedback, and strategically set schedules to ensure productivity, high morale, and excellent customer service • Prioritized tasks and assigned skill-based roles to fulfil operational needs while complying with company policies Show less

Danbury, Connecticut

• Managed administrative tasks and operations and oversaw all store services, doubling daily customer count and developing ability to manage multiple units • Increased profits by troubleshooting profit and loss and facilitating trainings on sales techniques and customer service strategies; increased store sales• Recruited, interviewed, and trained new hires; reduced turnover rate by recognizing employees’ successes, providing strategic trainings, forming relationships with employees… Show more • Managed administrative tasks and operations and oversaw all store services, doubling daily customer count and developing ability to manage multiple units • Increased profits by troubleshooting profit and loss and facilitating trainings on sales techniques and customer service strategies; increased store sales• Recruited, interviewed, and trained new hires; reduced turnover rate by recognizing employees’ successes, providing strategic trainings, forming relationships with employees, and creating a positive climate • Planned, scheduled, and facilitated weekly staff meetings to review metrics and discuss sales and service goals• Set monthly budgets and exceeded budget goals; doubled budget by resignation date• Authorized payments and merchandise returns, and completed profit and loss performance reports • Reported all store and staffing issues to the district manager, ensuring clear communication and follow-up• Generated repeat business through exceptional customer service and properly training and coaching employees Show less

Danbury, Connecticut

• Managed administrative tasks and operations and oversaw all store services, doubling daily customer count and developing ability to manage multiple units • Planned, scheduled, and facilitated weekly staff meetings to review metrics and discuss sales and service goals• Set monthly budgets and exceeded budget goals; doubled budget by resignation date• Authorized payments and merchandise returns, and completed profit and loss performance reports • Reported all store and staffing… Show more • Managed administrative tasks and operations and oversaw all store services, doubling daily customer count and developing ability to manage multiple units • Planned, scheduled, and facilitated weekly staff meetings to review metrics and discuss sales and service goals• Set monthly budgets and exceeded budget goals; doubled budget by resignation date• Authorized payments and merchandise returns, and completed profit and loss performance reports • Reported all store and staffing issues to the district manager, ensuring clear communication and follow-up• Generated repeat business through exceptional customer service and properly training and coaching employees Show less

New Milford, Connecticut