Bryan Smith Email & Phone Number

Madera, Ca, Us

Fresno, California, United States

As VP of Strategic Operations, I lead a hybrid role that combines oversight of client experience, marketing, communications, and web development services with a focus on operational excellence. I work to align our strategies with the CEO's vision, managing scalable processes, resource allocation, and cross-functional collaboration to enhance service delivery and client satisfaction. My role involves guiding web development efforts, implementing change management strategies, and fostering a cohesive brand presence across all communication channels. With a commitment to employee engagement and leadership development, I ensure our operations are agile, innovative, and primed for growth.

Fresno, California Area

► Served as manager of Web Design & Programming department at BCT Consulting, Inc.► Provided supervision and management of five department team members including designers and programmers► Responsible for scheduling daily tasks and duties of team members► Responsible for serving as primary point-of-contact for all clients► Responsible for coordinating marketing efforts of web design & programming services► Reviewed and analyzed team member strengths & weaknesses to provide performance reviews ► Researched and implemented project management solutions, industry technologies, and marketing strategies to expand exposure► Served as primary designer and developer for redesigned company website► Worked directly with department managers and leads to develop company service descriptions and overviews to be implemented in website► Met with company president to review department performance, strategies, and marketing► Responsible for development of project proposals and client acquisition

Fresno, California Area

► Responsible for all client communication including acquisition, project management, and retention► Supervised team of 7 department members including project schedules and daily tasks► Audited active project list for weekly meetings with management► Active role in marketing and new client acquisition► Participated and contributed in employee annual performance reviews► Continued role as Lead Designer and all duties related to it

Fresno, Ca

Graphic designer for BCT Consulting, a managed service provider of technology services including computer and tech support, web design, and application development.► Worked with hundreds of clients to create mockup design concepts for website development projects, branding and identity development, logo design, marketing campaign development and management, social media design and management, and provided clients with a single point-of-contact for all web development consultation needs► Primary designer for new web development and design projects► Responsible for all initial client consultation meetings► Developed all proposals and technical scopes of work► Managed client acquisition process including finalization of contracts, entering client information into in-house developed CRM, created projects within CRM with defined budget and assigned employees► Managed and prioritized dozens of projects simultaneously ranging from small local businesses to large-scale government website development projects valued at over $130,000► Worked with sales department and senior management to develop many corporate marketing strategies including print and digital ad design work

Fresno, Ca

Complete web and print branding identity, website design and development, website maintenance, client communications, email account management for employees, marketing material design and management.Responsible for all digital and print design needs including the complete design and upkeep of the company website, logo deisgn, employee email account management, business cards, trifolds, folders, etc.

Fresno, Ca

► Responsible for all corporate web and print graphic design needs ► Design conceptualization of corporate marketing materials including business cards, tri-folds, banners, signs, posters, vehicle wraps, and billboards► Worked with management and sales teams to develop and evaluate marketing strategies► Responsible for digital marketing strategies including Google AdWords, Google Analytics, Facebook Ad Campaigns, Constant Contact email marketing, and digital signage

Fresno, Ca

Telecom account coordinator for LinkUs Enterprises, specializing in high-end home automation and the largest regional Dish service provider on the West coast.► Account auditing of over 700 service lines► Management of all telecom accounts and contracts► Management and distribution of all telecom equipment for employees located in 20 states operating out of 3 states► Acquisition of new and used telecom equipment to replace broken, damaged or lost equipment in the field on a daily basis► Management of telecom equipment inventory► Developed monthly reports of trending usage, costs and fees.► Developed proposals of money-saving account changes and strategies as well as new equipment and technologies► Maintained a strong knowledge of mobile operating systems, hardware and technologies (Android, ► Blackberry, iOS, CDMA, GSM, IDEN)

Fresno, Ca

Freelance graphic designer catering primarily to small businesses and individuals. Working independently required me to seek out job opportunities, manage projects, propose new ideas, manage time and communicate effectively with clients via email and phone. This experience taught me many valuable skills that have boosted my communication and organization skills in more recent job positions.

Fresno, Ca

Responsible for training serving staff of over 30 employees with company guidelines, procedures and serving edicate in a fast-paced large scale restaurant atmosphere. Management of over $65,000 worth of company merchandise. Responsible for keeping accurate inventory and ordering of new product based on trends of sales. Management and upkeep of merchandise store available to public.