In this role, I oversee overall safety, quality, performance, and customer experience for each shift along with driving strategic planning and forecasting. I craft white papers on process and staffing enhancements, whilst assessing performance, resolving issues, and addressing staffing needs. Additionally, I develop and share best practices across shifts and with other departments throughout the network.Prominent Accomplishments:• Engineered and implemented process improvements yielding savings of £1M in 2022 and £3M in 2023.• Achieved a 98% success rate in assigning associates to their desired shift patterns during a radical restructuring of nightshift to match productivity ramping up during COViD Pandemic .• Developed and implemented plan to transition 380 associates from night shift to four-shift pattern mirroring the day shift.• Managed retention efforts to maintain 300 associates per shift, ensuring seamless transition.• Maximised customer satisfaction and mitigated fraud risks by introducing and deploying dedicated FIFO system for returned items.• Directed team of five front-line area managers and 400-550 hourly associates (varied seasonally) in Customer Returns operations at the Dunfermline Fulfilment Centre.• Through mentoring and coaching programs supported career development for team members.• Responsible for leading investigation and disciplinary meetings supporting HR with outcomes ranging from NFA (no further action) through to termination. Providing coaching support as required to employees.

During this tenure, I executed operational changes to maintain high levels of quality and productivity, following the guidance of the operations manager. I also oversaw the Inbound Receive, Dock, Vendor Returns, and Customer Returns departments. Facilitating management peers, I standardised departmental practices and enhanced workplace efficiency. Moreover, I evaluated shift performance against objectives and developed corrective actions to achieve operational excellence.Major Achievements:• Led team of 100 associates to meet shift expectations and customer demand.• Promoted culture of safety and well-being among associates.• Improved processes and service quality for customers.• Optimised productivity and benefited both site (EDI4) and broader network through efficient execution of multiple projects.• Fulfilled role as a Team Lead Coach, delivering training and mentoring support to new Team Leads and tenured Team Leads annually to ensure best practices recognised.

During this tenure I worked closely with an Operations Manager to support executing instructions and managing and maintaining the overall shift balance and performance.Responsibilities included:-Operate within Inbound department.Duties include monitoring movement of product through inbound dock, receive and stow.To facilitate the 'flow' or product in and through the FC.Utilising software to predict and respond to change as required.Support managers and leads to meet targets and maximise productivity.Report hourly on performance, provide statistics for the twice nightly flow meeting and update nightly stats on the network portal.

Over this course of employment, I ensured compliance with industry standards, emphasising quality and safety across all projects. Collaborating closely with high-profile clients, I delivered tailored solutions and provided ongoing technical support and maintenance for installed audio-visual systems.Basic Contributions:• Enhanced user experience and operational efficiency through the implementation of intuitive control systems.• Designed bespoke audio-visual solutions integrating heating, lighting, TV distribution, door access control, and CCTV systems for residential and commercial clients.• Steered full project lifecycle from consultation to installation for seamless integration with existing infrastructure.

• Provided business support to SME operations in Central Scotland, fostering relationships with support providers like solicitors and Scottish Enterprise.• Developed strategic partnerships with business networking groups to enhance local business growth and sustainability.• Developed relationships with hotels, restaurants with rooms to promote website based marketing platform Hotel Review Scotland and Hotels of the Year.

• Spearheaded business development and product placement in UK, Europe, S Africa, and Australia, establishing market presence and supplying Own Branded technology products to UK Computer Retailers and Distributors.• Developed relationships with Scottish Enterprise and Overseas Government Development Offices to support the drive for operational development and excellence.• Achieved No. 1 ranking for our product range of Flatbed Scanners at the 1996 PC Hits Awards, hosted by PC Shopper and Computer Shopper Magazines.