Bryan Fagan Email & Phone Number

Miami, Florida, Us

Founding manager of our platform team, defining our vision and managing the development of our portfolio of infrastructure, DevOps, SRE, and DevEx components key to the department's transition from startup to modern engineering organization. Product manager for our internal products: AWS/K8s infra for React/TypeScript + Elixir/NodeJS services and Slack/Rails/GitHub self-service development/deployment platform. ■ Moved department from medium to high/elite performance on DORA four keys metrics via work in reviews/testing, CI/CD workflows, and observability/monitoring/alerting tooling ■ Improved autonomy and decreased complexity of our platform by wrapping deployment and observability tooling in Slack chat-interactive tools ■ Established internal productivity system, providing visibility via instrumentation and metrics-driven reports, paired with tools and automations to address areas for improvement ■ Improved incident resolution times with a semi-automated Slack/PagerDuty workflow that keeps resolution team focused on the problem and coaches the commander on communication duties

Chicago, Il, Us

Acted as product team tech lead and cross-department engineering partner, helping define/organize systems and processes to keep our teams and React/mobile + Elixir/Rails application strong and our software’s evolution manageable.■ Partnered with PMs to shape agile processes and guide strong engineering design: lead cross-functional teams responsible for a SaaS web application, a marketplace-style mobile app, and a real-time evaluation and payments system■ Oversaw QA team founding: coached team in defining quality and delivery strategy and SLOs, developed web/mobile E2E test frameworks and automation training■ Partnered with Ops teams to put their technical work on firm engineering footings: paired with ML team to build Python test suite for CI and with BI team to develop maintainable code for reporting framework; designed ZenDesk data flows for Support/Success

Chicago, Illinois, Us

Acted as "first officer"​ to the CTO, partnering with the engineering leadership team as both a manager and an engineer, sometimes instituting and sometimes following through on larger initiatives as necessary to support the smooth operation of the engineering department as a whole. Contributed architectural guidance, technical project management, and hands-on work for both of our Enterprise SaaS knowledge management products. ■ Shepherded revitalization of software team for flagship LAMP stack product: led large hiring effort; coached team leads, shaping KPIs and review goals, and building cross-team collaboration with Ops, QA, and business; advocated for important quality-focused initiatives to business and guided their implementation; promoted professional development via tech talks and book club. ■ Helped complete AngularJS­-Ruby-­Microservices MVP in a DevOps/Continuous Deliveryenvironment: supplied infrastructure components like a JRuby microservice framework, ELK observability middleware, and Python Nagios plugins for system monitoring/alerting; led team and consultants in development of post-MVP refactoring and stability plan. ■ Mapped out path for new Software Reliability Engineering team: prepared job descriptions, training materials, transition plan, and development strategy.

Chicago, Il, Us

Marshaled diverse talents, technologies, and services to build robust, scalable systems for internet marketing and lead generation. Partnered with CEO, marketing, and sales to define and prioritize business and technology initiatives. Led development team in continuous delivery environment, designing and guiding projects centered around our PHP/Postgres-based "LeadJet" platform. Managed all company technology infrastructure, including office network, dev environment, and Linux/Nginx web servers in cloud-based production systems. Transitioned company's technology resources from our single-channel brokerage origins to an engine of opportunity offering business teams the ability to expand and compete in diverse channels and markets. ■ Helped propel company from founding to Inc. 500 in 3 years through development of LeadJet platform: "service hub" architecture centralizes business logic and campaign data; promotes systematic use of disparate internal and external services; allows advertising/reporting interfaces and core systems to be developed independently. ■ Facilitated near tripling of lead volume by developing channel-neutral lead processing system: transitioned limited procedural codebase to an extensible OO design allowing dynamic evaluation/delivery in any domain/business model desired; made it possible to add more sophisticated decision-making algorithms, helping us balance quality, profit, and budget fill; ensured continued system responsiveness with Redis caching and Resque async worker/scheduler; kept complex client data transformations at border of system with an XSLT DSL. ■ Achieved 98% increase in internal lead quality by developing prequalification search engine: devised infrastructure for assigning offer metadata and completely normalizing client requirements to make them searchable; aggregated internal/external offers into single offer stream served up via a RESTful API used by our WordPress plugin, widgets, funnels, and partners.

Chicago, Il, Us

As a full stack engineer, established our marketing offerings by developing over a dozen websites and funnels for lead generation via display ads, email, SEO, and SEM. Incorporated/developed numerous associated technologies to keep expansion efficient and complexity manageable by a very small team. ■ Systematized creation and management of web properties: established funnel generation technology; developed "FormIntelligence" system, which combines a spec-based PHP form generator and a JavaScript library to perform automated form configuration and manipulation; built mini-CMS components allowing non-tech staff to add/edit landing pages, RSS feed articles, and email creatives. ■ Buttressed frontend offerings with key backend supporting technologies: used Zend Framework components to decouple web properties from core codebase with a JSON-RPC API; built service-based integrations with third-party APIs for tracking, address verification, client pre-ping, and partner offer retrieval.

Designed and implemented major backend system revisions and added toolsets that enabled both engineering and sales teams to work more efficiently. ■ Streamlined campaign building process: added tools to simplify client spec integration; revised existing components to generate forms and partner documentation dynamically. ■ Increased business data flexibility: designed and built data broker subsystem using Zend Framework; features included multiple import/export methods, automatic SOAP delivery to partner based on lead profiles, and data analysis tools. ■ Moved systems toward sustainable methods and scalable technologies: worked with team to convert codebase from ASP/Access to PHP/Postgres; refactored spaghetti-code backend scripts into classes and templates; consolidated websites into a Kohana MVC framework.

Chicago, Il, Us

Spearheaded and guided initiatives to consolidate, rethink, and rebuild technology systems used by all students and staff in the housing system. Worked closely with client groups to assess technology needs, evaluate effectiveness of existing systems, and determine requirements for new components. Maintained and supported all technology infrastructure, including software systems for building access control, printing, and equipment management; a suite of HR and property management applications; several public websites; and web, database, email, and file servers. Led engineering team in the design and implementation of new projects, focused largely around our "Chopin" LAMP stack web application. Transformed our technology systems from a patchwork of interesting tools and makeshift side projects into both the hub of much of the department's work and the core components of many of the services it provides. ■ Delivered unified department-wide intranet web application within first year: systematically integrated content and functionality of hundreds of web pages/forms, spreadsheets, and batch scripts previously accessed via a dozen different interfaces. ■ Reduced administrative load by moving systems to a decentralized, self-service model: added web interfaces for dozens of existing components that had originally been available exclusively by contacting IT staff; generalized subsystems previously only functional for a small subset of potential users. ■ Streamlined key department processes and procedures: hid details of cross-system interactions behind a web interface; standardized multi-step tasks with guided wizards; automated repetitive and easily forgotten details; facilitated remote/interactive tasks with kiosk and handheld interfaces.

Chicago, Il, Us

Designed and built a custom content management system using Ruby on Rails and MySQL to house and display the results of annual research projects.

Designed and built website and desktop CMS for a small e-commerce bookstore using ASP/Access. (This was a college project.)

Chicago, Illinois, Us

Provided Help Desk support for Windows 98/2000/XP and MS Office applications. Upgraded, configured, and deployed workstations in an intranet environment.