I assist clients in navigating the onboarding process for marketplace services and API integration with Binance. By providing clear guidance, technical support, and personalized training, I ensure that clients can seamlessly integrate with Binance's ecosystem, enabling them to leverage its full potential for their business needs.Assisted users through live chat and incoming emails.Identified and evaluated customers’ needs to deliver satisfaction.Assisted users and guided them when having security issues. Managed complaints, provided proper solutions and options within the time limits; follow up to secure resolution.

Planned and executed social media ad campaigns to increase reach, drive traffic, and achieve conversion goals, while staying within budget. Fostered a strong online community by actively engaging with followers, responding to comments and messages, and addressing customer inquiries. Created, curated, and scheduled engaging content across various social media platforms, including but not limited to Facebook, Twitter, Instagram.