Bryan Goodnight Email & Phone Number

Goodyear, Az, Us

Omaha, Nebraska, Us

North Canton, Oh, Us

• Account Management – Working directly with dedicated customer accounts to consult and manage their IT environments. Growing accounts monthly revenue by providing services and solutions as needed. Annual average growth is 25%-30% annually over the last 2 years. Currently managing $200,000 MRR across 9 different clients.• Project Management- Working directly with project engineering team to keep scoped work and timelines in a profitable range, this includes any project change orders needed. 95% of deliverables successfully achieved.• Solutions Architect - Creating and presenting solutions for prospective and existing clients.

Fairfield, Nj, Us

• Help Desk - Responsible for day to day technical issues with all users in office and remote. Working escalated issues from help desk and L2 technicians.• Project Management- Creating, managing and implementing solutions. Completed 5 email migrations successfully. 2 successful disaster recovery projects and 2 Hyper-V to VMWare migrations.• Pre-Sales Engineer- Creating and presenting solutions for prospective and current clients.

London, Gb

• Help Desk - Responsible for day to day technical issues with all company users in office and remote.• Network Management and Engineering - Working projects for network improvements including upgrading equipment, VM Ware management, Hyper –V management, switching & routing L2 & L3, VLAN, network administration, WAP administration, server migrations, new office setup, office move.

Phoenix, Arizona, Us

• Help Desk L2 - Responsible for day to day escalations from the help desk to assist reaching final resolution to customer issues.• Project Management - Projects include but not limited to server hardware upgrades, VM projects in Hyper-V and VM Ware, software upgrades, Active Directory, Switch and router upgrades.• Network/System administration – Customer switch L2 & L3 routing, VLAN, performance administration, WAP administration, VM Ware administration. NVision is a cloud provider and projects are assigned helping to improve our own environment that is housed at Iron Mountain Data Center in Phoenix, AZ. Existing environment is VM Ware and multiple customers exist in this infrastructure.

Gilbert , Az, Us

• Project Management - Organized and planned windows upgrade or replacement of all PC's for users. Managed budget and supervised 2 employees dedicated to this project. Bi-weekly meetings to track project and budget needs. Project under budget by 25% as of 12/15/2017. Planned and launched project to upgrade server infrastructure including moving WAN technology to MPLS infrastructure with multiple DR sites in Denver and Phoenix data centers. Bi-weekly meetings to track progress and budget needs. Project was under budget by 30% 12/15/17• Network Administrator – Managed server infrastructure day to day and handled all escalated help desk issues.• Help Desk Manager – Managed 2 help desk employees day to day with weekly meetings to measure benchmarks of SLA success. This improved monitoring of user technology and server environment with implementation of LogMeIn software. This streamlined and automated support processes and has led to more focused support and faster problem resolution.

• Network and System Administrator – Responsible for day to day maintenance and troubleshooting of internal network and resources. Updated and tuned various network aspects for optimal performance.• Exchange Administrator - Managed migration of Exchange environment to O365 Platform with help of third party vendor.• Help Desk Manager - Supported server environment and level 2 and 3 help desk issues as well as managing help desk employee's and work load. Managed helpdesk SLA commitments day to day and with weekly meetings to go over outstanding issues and results. Improved monitoring of user technology and server environment with implementation of LogMeIn software. This streamlined and automated support processes that has led to more focused support and quicker problem resolution.• Professional Services - Also contribute as needed to professional services that involved travel domestic and abroad to European vendors.

Phoenix, Az, Us

• Pre-Sales - Provided solutions while directly working with sales staff to close sales and present solutions to customer prospects.• Sales - Maintained current customer base as well as recruiting new business leads and partnerships for strategic growth within the company.• Field Engineer - Work with existing client infrastructure to improve or maintain equipment and performance on an as needed basis. Made recommendations for upgrades and replacement of technology. Executed regular onsite visits for wellness checks and support availability.

Denver, Colorado, Us

• Pre-Sales - Provided solutions while directly working with sales staff to close sales and present solutions to customer prospects.• Sales - Maintained current customer base as well as recruiting new business leads and partnerships for strategic growth within the company.• Field Engineer - Work with existing client infrastructure to improve or maintain equipment and performance on an as needed basis. Made recommendations for upgrades and replacement of technology. Executed regular onsite visits for wellness checks and support availability.

Phoenix, Az, Us

• Field Technician – responsible for responding to clients as issues arise either onsite or remotely. Issues range from EMR, server, network, Exchange, PC, laptop and peripheral troubleshooting. Project planning for network, pc and peripheral upgrades and site moves. Work with existing client infrastructure to improve or maintain equipment and performance on an as needed basis. Made recommendations for upgrades and replacement of technology. This would include, firewalls, switches, servers, software upgrades, L2 & L3 routing and switching, WAN configurations, VLAN configurations, VM Ware and Hyper-V administration, WAP administration.

• Field Technician – responsible for responding to clients as issues arise either onsite or remotely. Issues range from EMR, server, network, Exchange, PC, laptop and peripheral troubleshooting. Strong experience in troubleshooting tablet laptops, scanners, wireless and network security standards for HIPAA compliance. Project planning for EMR, network, pc and peripheral upgrades and site moves.

Scottsdale, Arizona, Us

• Aloha POS Technician – Setting up and supporting server client configuration at multiple stores (11). POS terminals are PAR touch screen terminals. Also using third party vendor for support when issues are related to Aloha software.• Network Administration – Maintaining and supporting a small business environment. Multiple servers all using Win2K3 standard. One Small Business Server Win2K3 and 3 standalone application servers. Supported a multisite WAN and VPN infrastructure. WAP administration for customer wireless system and office wireless infrastructure.• Project management – managed project to upgrade full mesh VPN solution using Century link topology and assistance from their engineers. This included 12 stores located throughout the state of AZ • Help Desk - Trouble shooting all desktop and laptop issues relating to network connectivity, printing, software and general windows issues. All POS issues for 12 stores.

Providence, Ri, Us

• Network Administration – Active directory management, setting up new users with proper security rights. Building servers for new job sites and maintaining current server’s at all existing job sites in California, Nevada and Arizona. Maintaining backup schedules and data management to ensure data integrity. • Help Desk – Trouble shooting all desktop and laptop issues relating to connectivity, printing and general windows issues. Application issues are referred to the corporate help desk.• Purchasing – Procuring all I.T. related equipment and services for job sites as well as job site and regional office staff• Project Management – Directly responsible for acquiring and seeing to completion services that involve all I.T. aspects related to job site set up while maintaining support for length of the project, this includes getting contractors to install internet connectivity, telephone service, wire work trailer for phone and data, purchasing computer equipment, any warranty service for computers or servers.• Administrative duties – Planning and maintaining yearly budget. Properly submitting expense reports for travel and equipment expenses when traveling to job sites in California, Nevada and Arizona. Applying billing invoices to proper accounts current inventory of computer and peripheral equipment for all job sites for warranty and accounting purposes.

Scottsdale, Az, Us

• Network Administration – Maintaining server environment, heavy active directory admin and exchange admin, testing and implementing GPO security model and policies, currently working on infrastructure migration from NT 4.0 and Exchange 5.5 environment to Windows 2003 and Exchange 2003 environment, roll out upgrade to entire user community for Windows XP and Office 2003 Professional.• Help Desk - Trouble shooting all desk top problems including People Soft, Windows XP desktops, Microsoft office 2003 suite, all connectivity issues including printer, web, databases, software connectivity using Citrix and Terminal Services. Work with multiple home grown programs. Weekly on call 24/7 support on a rotating schedule.• Sarbanes Oxley compliance procedures and auditing

Los Angeles, Ca, Us

• Network Administration – Maintained server environment, implemented and maintained active directory user database, GPO and security rights as well as backbone connectivity. Assisted in design of new infrastructure for SAP implementation. Assisted with the migration of a Linux backbone to Windows 2003 Server and Exchange 2003 environment to accommodate SAP implementation, managed budget for pc rollout to 800 users. Created and established an enterprise helpdesk system using Track-IT software across wan environment. Organizing the purchases of new hardware and roll out plan to user community. Installing new Desktop equipment and server equipment. Making and installing images to new equipment using ghost. Heavy laptop experience with fixing and troubleshooting.• Help Desk – Trained all Network Technicians how to use track-it helpdesk system. Responsible for inventory tracking, log helpdesk tickets in track-it system. Interacting directly with users to solve any network or PC related issues. Training users how to use programs with Windows, AS400 and SAP.

High School Diploma, General Studies

Mcse

Ccna