• Provided segmentation requests to Global SUSE marketing team• Collaborated with Marketing Managers to refine campaign criteria• Created waterfall reports to track SUSE lead and opportunity data• Produced weekly lead and opportunity reports for Global Micro Focus team• Assisted in transitioning excel based reports to Tableau

• Supported internal email campaign system for Microsoft’s global marketing organization• Researched and investigated technical issues from 78 worldwide subsidiaries• Developed reports to track marketing campaign effectiveness• Participated in User Acceptance Testing for onboarding a new Relationship Marketing platform• Worked with various teams to create business requirements for enhancements to the new Relationship Marketing platform• Quality assurance testing for monthly bug fixes and enhancements

• Managed program and rebate registration process of Top VAR partners• Produced weekly reports for multiple teams detailing registration of Top VAR partners• Managed Marketing Development Funds (MDF) program for Top VAR and Cloud partners• Prepared reports to show current usage and remaining funds for MDF• Fulfilled ad hoc reporting requests for Top VAR, CCC, VCC and other online services groups

Developed and maintained SQL scripts to support recurring reports for the Microsoft US Partner teamCreated multiple SSIS packages to replace legacy DTS packagesCreated reports to assist in recruiting campaigns for new partnersPrepared reports to analyze and measure effectiveness of Partner marketing campaignsProvided ongoing data, reports and support for numerous Monthly Business Reviews and scorecardsProvided analysis and strategic direction on given dataDeveloped and documented report specificationsWrote SQL queries in gathering analysis for clientsIntegrated and maintained new data sources into existing schemas

Fulfill Marketing list request based upon campaign criteriaWork with campaign owners to refine search criteriaCreate processes to import data from multiple sources to fulfill reporting requestsBuild and maintain Adhoc reporting requests for the US Partner teamWeekly data imports for the DBMS production teamProduce weekly/monthly reports for the Partner group on specific metrics

Provided superior customer service to major wireless carriers using Vallent's Prospect Performance Management softwareInstalled/configured Vallent and third party software at customer locationsDiagnosed and identified customer issues according to Service Level Agreements (SLA) to assure issues were resolved in a timely mannerPerformed quality assurance on upgrades, patches and documentation released to customersTechnical resource for peers in the customer support groupContinually reviewed processes looking for ways to improve customer resolution timesDeveloped and taught training classes on Vallent's Prospect software for both internal and external usersAdministrator for company ticketing system (Hornbill's Supportworks)