Master the AppFolio Property Manager product through our formal onboarding program and continued learning, and use this product expertise to provide our customers with an effortless, joyful, and personalized customer experience.Engage with customers by means of telephone, email, Zoom, and chat to manage customer relationships and to ensure successful execution of requests.Identify and clarify issues while working collaboratively with customers to achieve prompt resolution.Develop and/or collaborate on projects for purposes of optimizing product, eliminating process inefficiencies, etc.Engage with colleagues across departments to provide insight and guidance on all aspects of the AppFolio Property Manager product.

As a real estate agent specializing in multi-family and commercial properties, I work closely with investors to acquire B/C class apartment complexes, particularly those in the 40-100 unit range. My goal is to provide tailored solutions that align with my clients' investment strategies and growth goals.Key Responsibilities:Investor Relations & Client Management: Develop and nurture strong relationships with property owners, investors, and tenants. Engage with clients to understand their specific needs, investment goals, and property management requirements, ensuring a highly personalized approach.Market Analysis & Competitive Insight: Conduct comprehensive market research to inform clients on property values, trends, and investment opportunities. Leverage data-driven insights to help clients make well-informed decisions, enhancing their portfolios in competitive markets.Property Listings & Marketing: Create, manage, and promote listings for commercial properties, ensuring each listing is accurately positioned in the market. Craft detailed property descriptions, highlighting key features, benefits, and investment potential to attract qualified buyers and investors.By focusing on these areas, I aim to deliver exceptional service to my clients, streamline the acquisition process, and maximize value in each transaction.

In my role as a Right of Way Agent, I facilitated property acquisition processes for public infrastructure projects, ensuring accurate documentation and communication with property owners and stakeholders.Key Responsibilities:Appraisal Review & Just Compensation: Evaluated appraisals to determine fair and just compensation, ensuring compliance with state guidelines.Document Management: Uploaded and managed documents in TXDOTCONNECT, ensuring that all deliverables and reports met regulatory standards.Parcel Verification & Plan Analysis: Verified parcels on right-of-way plans and plats, accurately assessing property boundaries, ownership, and extent of interests to support acquisition efforts.Offer Package Preparation & Delivery: Prepared, reviewed, and distributed offer packages to property owners, clearly detailing compensation terms and acquisition requirements.Recordkeeping & Reporting: Maintained comprehensive records, including owner contact information, maps, drawings, exhibits, and detailed progress reports to ensure accuracy and transparency throughout the acquisition process.Stakeholder Communication: Communicated effectively with internal teams and external clients, fostering collaboration and ensuring a clear understanding of the acquisition process.This role required strong attention to detail, organization, and the ability to adapt to evolving project needs, all while ensuring smooth acquisition procedures aligned with TXDOT standards.

As a Product Manager at Big Teams, I led product planning efforts and collaborated closely with cross-functional teams to enhance the user experience.Key Responsibilities:Product Expertise & Knowledge Leadership: Developed in-depth expertise on Big Teams products, serving as a go-to resource for understanding product capabilities and user needs.Product Backlog Planning: Organized and prioritized the product backlog for the first quarter, aligning tasks with strategic goals and ensuring that development efforts supported key product objectives.Cross-Functional Collaboration: Worked closely with Engineering, Customer Support, and other Product teams to define, design, and improve the user experience. Focused on building user-centered features that aligned with market demands and customer feedback.In this role, I was dedicated to bridging technical requirements with user needs, supporting Big Teams’ mission to deliver impactful, intuitive products.

Support the Sr. PM in customer/user discovery efforts –  assist in sourcing and participating in interviewing efforts and data collection - helping with documentation and synthesis of feedbackSupport the PM in gathering specific business and technical requirements to develop user storiesProvide support addressing dependencies and blockers for engineering effortsConnect with cross functional teams to provide timely updates and gather insights to inform discovery/delivery effortsLead select iterative product improvements to existing functionality for core TXOC products

Create, implement and manage a strategic customer support plan that will ensure timely responses to our users experiencing issues with Texas OnCourse offerings and information gathering to improve overall offerings. Manage support tickets submitted by product users, quickly and accurately diagnose and resolve first-line support issues, document and code each request, escalate them to the appropriate team member or vendor for second-line technical support, and respond directly to the user to resolve the issue.Create and update training materials as well as supporting communication efforts for end users based on information and data collected from support tickets and interactions with customers.Provide project management support for the product management team. Implement regular reporting practices to illustrate the patterns of support requests and share with content, product, marketing, and business teams so they can use this information to improve our offerings.Support product team in feature QA testing and review.