Bryan K. Email & Phone Number

Neenah, Wisconsin, United States

•Play a pivotal role in driving our strategic initiatives, enhancing our business processes, and delivering data-driven insights to support our commercial insurance operations. •Conduct comprehensive analysis of business processes, systems, and opportunities for improvement.•Work closely with stakeholders to understand business needs and translate them into actionable insights and solutions.•Lead and manage multiple projects simultaneously, ensuring timely delivery and alignment with business objectives.•Build and maintain strong relationships with key stakeholders by facilitating effective communication and collaboration across departments to ensure alignment and achieve business objectives.

Directed functional teams in implementing Agile, Scrum, and Kanban methodologies, utilizing data analytics and customer insights to drive strategic initiatives. Negotiated, prioritized, and aligned projects with customer-centric strategies, fostering a continuous improvement culture. Key Achievements: •Directed a strategic business program across two operational companies, integrating and implementing best practices from each. This strategic endeavor involved sales, service, underwriting, customer experience, data analytics, marketing, finance, It and claims. This program resulted in a notable increase in retention rates and substantial call reductions, culminating in significant expense reductions. •Coordinated the optimization of our customer onboarding journey through improvements in underwriting follow-up procedures, digital interaction, and email marketing campaigns. Achieved a notable reduction in policy cancellations within the first 90 days, along with increased profitability. •Spearheaded a project resulting in a 10% increase in digital servicing platform enrollment by conducting a root cause analysis pilot and implementing targeted solutions. •Enhanced SMS program via a pilot study, resulting in a 250% increase in enrollment. •Achieved a 25% increase in team productivity and a notable 20% reduction in project timelines, fostering a collaborative environment. •Utilized strong analytical skills to identify project risks, resulting in a 15% reduction in project-related issues.

Wisconsin, United States

Directed business program developers in process improvement, defect management and implementing innovative AI strategies in operations. Key Achievements:•Designed and launched a successful customer-centric sales and service program, propelling an $18M revenue surge in FY 2022. •Orchestrated the design of a process improvement program that captured over 100 ideas, ultimately yielding various customer-centric solutions, and achieved expense savings of $425,000. •Facilitated a comprehensive review of a product rating system, integrating AI solutions for a 40% reduction in processing time. •Led cross functional IT teams in achieving a 50% yearly reduction in IT defects. •Implemented a service BOT, cutting manual processes by 50% and boosting operational efficiency.

Successfully trained 1000+ employees in Lean Principles, fostering a culture of data-driven, root-cause problem-solving. Key Achievements:•Led executives and their team members thru applying Lean Principles to leverage data=driven problem solving to identify processes to improve. •Drove strategic reviews to cut waste and optimize efficiency using OKRs, achieving a 75% reduction in customer response time.

De Pere, Wisconsin

Led a team of motivated claims adjusters through the adjudication of auto liability physical damage claims. Responsible for monitoring results, performance management, designing goals/KPI’s, recruiting, training and hiring processes. Key Achievements:•Served as an inter-company arbitrator, reviewing disputed claims from other carriers, determining liability, damages, and payments according to state regulations and tort liability laws. •Reduced average case resolution time by 15% through first notice of loss process improvements. •Maintained a team 98% accuracy rate in investigations through rigorous training and quality control. •Trained all claims supervisors on Lean Leadership to include creation of huddle boards, visual management of results, introduced process confirmations and created 4 department wide KPI’s. •Led several project teams and reported results to claims executives. Responsible for project plans, meeting facilitation, KPI creation, implementation and monitoring results. •Served as an inter-company arbitrator, reviewing disputed claims from other carriers, determining liability, damages, and payments according to state regulations and tort liability laws. •Reduced average case resolution time by 15% through first notice of loss process improvements. •Maintained a 98% accuracy rate in investigations through rigorous training and quality control. •Trained all claims supervisors on Lean Leadership to include creation of huddle boards, visual management of results, introduced process confirmations and created 4 department wide KPI’s. •Led several project teams and reported results to claims executives. Responsible for project plans, meeting facilitation, KPI creation, implementation and monitoring results.

United States

Led technical assessments for efficient and accurate claims processing. Key Achievements:•Collaborated on refining claims procedures, enhancing departmental efficiency. •Served as a back-up manager for extended periods of time and quickly built rapport with new teams. •Managed a customer resolution phone to directly resolve customer complaints for other adjusters claims.

United States

Specialized in managing complex casualty claims, including bodily injury and liability, demonstrating strong analytical and investigative skills. Key Achievements:•Achieved consistent high-level claim resolutions through thorough investigations, negotiations, accurate reserving and collaboration with legal teams. •Acted as a mentor to junior claims adjusters, providing guidance and sharing expertise in casualty claims management.

United States

Claims adjuster for automobile accidents that involve comparable negligence, negotiation, and settlements. Adjusted claims from more than 30 different states, each with unique compliance guidelines. Key Achievements:•Leveraged detailed questioning and information gathering during claims investigation process to establish negligence. Successful at negotiating comparative negligence settlements with claimants and attorneys.

Madison, Wisconsin Area

Successfully led maintenance teams in the overhaul and repair of F-16 fighter jets, ensuring operational readiness and safety adherence, contributing to squadron mission success. Key Achievements:•Received the OIF (Operation Iraqi Freedom) medal for exceptional performance and dedication during two overseas deployments, demonstrating commitment and expertise in high-pressure and challenging environments.