Bryan M. Email & Phone Number

Doha, Qatar

IT Support• Managed ITSM Calls and Change Requests.• Provided technical computer support, including configuration, installation, and troubleshooting of computer hardware and software.• Offered support to IT users for all aspects of end-user computing and desktop-based software.• Performed intermediate setups, installations, and configurations of computer hardware and peripherals.• Delivered exceptional customer service by handling complaints, problems, questions, conflicts, and suggestions diplomatically and patiently.• Managed IT assets.System Administrator• Managed Active Directory.• Managed Office 365 licenses.• Managed Microsoft Exchange Online and on Prem Exchange• Managed SharePoint Online • Monitored and managed the mail filtering server (SPAM filter) daily.• Configured and maintained Windows operating system images.

Doha, Qatar

• Oversaw, maintained, and troubleshot local area networks, performing preventative maintenance in accordance with department policies.• Created and maintained users, directory structures, security rights, and printer configurations.• Discussed software applications with users to determine satisfaction levels and the need for modifications. Maintained a database inventory of workstations and associated equipment and assisted in the research and purchase of hardware and software.• Provided technical support to computer users by identifying and repairing problems, monitoring computer configurations, and installing hardware and software.• Developed user support documentation and trained users on hardware and software applications.• Managed Active Directory, Exchange Server 2003, and Kerio Firewall.• Conducted daily system check-ups for preventive maintenance measures.

Doha, Qatar

• Maintained, troubleshot, and repaired desktop computers, laptops, printers, peripheral hardware, and software.• Provided user support and problem resolution for desktop computers, network access, email, web, and server-based applications.• Tested and evaluated hardware and software to determine efficiency, reliability, and compatibility with existing systems.• Recommended hardware and software for purchase.• Operated, maintained, and troubleshot network server hardware, operating systems, and application software.• Provided technical input for policies and procedures regarding the installation, use, and maintenance of computers, networks, and peripherals.• Configured and installed operating systems, desktop applications, and network software.• Managed Active Directory.• Operated, maintained, and troubleshot operating systems and application software.• Supported remote users' workstations for mobile users.• Maintained server backups.

Education record

Certificate, Full Stack Python Developer