+ Reduced error rates by 35% as we increased the number of orders placed by 12x.+ Overhauled Operations by fully implementing a ticketing system to eliminate unstructured Slack requests and replace them with Linear tickets such that every operational task is repeatable, observable, and prioritized, significantly boosting efficiency and reliability.+ Re-built existing SOPs using low-code solutions focused on reducing manual work.+ Spearheaded a cross-functional initiative to clarify… Show more + Reduced error rates by 35% as we increased the number of orders placed by 12x.+ Overhauled Operations by fully implementing a ticketing system to eliminate unstructured Slack requests and replace them with Linear tickets such that every operational task is repeatable, observable, and prioritized, significantly boosting efficiency and reliability.+ Re-built existing SOPs using low-code solutions focused on reducing manual work.+ Spearheaded a cross-functional initiative to clarify team responsibilities, significantly improving company wide efficiency and team collaboration as we scaled while maintaining headcount. Show less

+ Partnered with the Executive Team to establish best practices for async, remote and hybrid work designed to emphasize documentation, and improve engagement and productivity company wide.+ Developed automated workflows for auditing software licenses, reducing operational expenses by 30%.+ Led complex, cross-functional projects to select and implement new SAAS platforms company-wide, enhancing productivity through automation and thoughtful workflows during rapid Series B growth.+… Show more + Partnered with the Executive Team to establish best practices for async, remote and hybrid work designed to emphasize documentation, and improve engagement and productivity company wide.+ Developed automated workflows for auditing software licenses, reducing operational expenses by 30%.+ Led complex, cross-functional projects to select and implement new SAAS platforms company-wide, enhancing productivity through automation and thoughtful workflows during rapid Series B growth.+ Designed and built a workforce management app from scratch using Glide to enable the Field, Account Management, and Customer Success teams to make data-led decisions and serve our grocery customers across the country. Measured insights gathered to continue to iterate the in-app experience.+ Collaborated with the Customer Launch team to eliminate manual, repetitive tasks in the onboarding process and focus efforts on delighting the customer from Day 1.+ Set and met an OKR to lead a cross functional effort between our Data teams and Accounting to automate accounting workflows and streamline profitability reporting.+ Consolidated Office Manager, IT, and HR roles through automation, improving efficiency and documenting standard operating procedures in Notion, Scribe, and Loom to revamp the company’s knowledge base. Show less

Worked with former partners in the CPG industry to help improve efficiency within their operations.

Upon launching Mustard and Co. in 2013, we decided to focus on relationships with shops all around the country. We found the most special specialty stores, the friendliest grocers, the smelliest cheese shops, and the freshest meat shops. In doing so, we realized that these shops love what we love: the best products made by hands-on, crafty makers like ourselves. And so came Stocked Distribution, an independent distributor for independent makers and independent retailers.+ Built internal… Show more Upon launching Mustard and Co. in 2013, we decided to focus on relationships with shops all around the country. We found the most special specialty stores, the friendliest grocers, the smelliest cheese shops, and the freshest meat shops. In doing so, we realized that these shops love what we love: the best products made by hands-on, crafty makers like ourselves. And so came Stocked Distribution, an independent distributor for independent makers and independent retailers.+ Built internal software tools to manage and automate operations end to end: from sales outreach to order forecasting and efficient distribution to retail customers. Continued to refine up to the day I sold. These tools were a major reason our team reached and maintained positive cash flow and profitability within the first year.+ Hired, built, and managed a team as the company expanded across the country. Emphasized strong company culture grounded in self-management that unlocked the team to contribute to growth.+ Designed branding and marketing: product labels, website, and messaging.+ Led sales development and established partnerships across the country.+ Managed the entire finance suite.+ Toolkit: Google Sheets, Google Scripts, Airtable, Zapier, Streak CRM, Asana, Adobe Suite, XeroSold to new owners January 1, 2020. Show less

Bryan Mitchiner and Justin Hoffman created Mustard and Co. knowing that food is best enjoyed in the company of bold condiments. #eatboldly+ Built full operations from scratch: supply chain, product development, production, and distribution.+ Crafted product branding and marketing: product labels, website, and messaging.+ Led sales, taking Mustard and Co. from a local craft business to a national and profitable brand.+ Toolkit: Google Sheets, Google Scripts, Airtable… Show more Bryan Mitchiner and Justin Hoffman created Mustard and Co. knowing that food is best enjoyed in the company of bold condiments. #eatboldly+ Built full operations from scratch: supply chain, product development, production, and distribution.+ Crafted product branding and marketing: product labels, website, and messaging.+ Led sales, taking Mustard and Co. from a local craft business to a national and profitable brand.+ Toolkit: Google Sheets, Google Scripts, Airtable, Pipedrive, Adobe Suite, QuickbooksSold to new owners January 1, 2020. Show less

Started as a barista out of college and quickly began managing Molly’s Retail division. Transitioned to the Wholesale division to become the Sales Director and develop and market a new sales program to generate partnerships between Molly's and local corporate offices through an in-office lunch vending service.

Rancho Mastatal is a designated environmental learning and sustainable living center. Helped with various projects, as well as managed and completed my own self-guided projects. Applied natural building techniques, permaculture strategies, and alternative energy systems, all with a focus in local economies and community development. Projects took place in a fast-pace learning environment and were primarily labor intensive with a basis on the aforementioned strategies.